Job Description

Are you interested in joining one of Microsoft\xe2\x80\x99s most important programs for engaging customers in a stimulating environment? Are you motivated by an opportunity to shape the perceptions of senior business leaders? Are you ready to lead a world-class experience for customers, our sales teams and executives that strengthen relationships and plays a vital role in driving sales and satisfaction? You can join us as the next Customer Engagement Program Manager!

Our Customer Engagement Team (CET) is responsible for managing a portfolio of executive-level programs and a network of state-of-art centers designed to deepen customer and partner relationships, accelerate cloud growth, and inspire through the art of the possible.

We\xe2\x80\x99re seeking a Customer Engagement Program Manager for our Experience Center Asia in Singapore. Our program engages enterprise customers and partners onsite at our center and through digital briefings. In this role, you will work closely with global sales teams to understand our customers\xe2\x80\x99 needs and design high-impact briefing agendas, bringing together the right content, speakers, and immersive experiences to delight our customers, strengthening their trust in Microsoft to increase the adoption of Microsoft\xe2\x80\x99s solutions. You will do this as part of a team committed to Microsoft\xe2\x80\x99s culture and an inclusive environment. This role will provide career development through visibility to the breadth of Microsoft\xe2\x80\x99s solutions, executives, and global customers.

Responsibilities:

• Apply understanding of Microsoft\xe2\x80\x99s solutions and customer goals to guide the end-to-end management of executive briefings in partnership with account, content, speakers, and operations teams.
• Drive the strategy and execution of the executive briefing program to achieve business goals.
• Increase awareness of Microsoft\xe2\x80\x99s customer engagement programs with internal stakeholders and sellers, demonstrating how they can engage our programs, across the customer journey, for increased business impact.
• Contribute to continuously improve our briefing programs, using business intelligence and feedback to proactively identify areas of opportunity to improve across processes and systems to increase impact.
• Source the right speakers for the right customer engagements and topics, ensuring a healthy speaker pool is maintained to support the breadth of engagements.
• Support inclusion of a global audience with an understanding of political, economic, and cultural norms.
• Stakeholder management to ensure alignment of go to market across industries and solution areas in order to align to broader sales strategies.

Qualifications:

Required/Minimum Qualifications

• Bachelor\'s Degree (B.A./B.S.) AND 4+ years work experience in sales or marketing including engagement directly with customer executives or customer engagement experience.

• OR equivalent experience.
• Track record of operational excellence with ability to manage multiple engagements simultaneously, demonstrating resourcefulness in resolving issues, ability to prioritize, and detail orientation.
• Ability to develop strong working relationships with stakeholders, with strong interpersonal skills.
• Foundational understanding of enterprise technology trends such as digital transformation and cloud computing and/or Microsoft\xe2\x80\x99s enterprise solutions.
• Strong executive level communication skills \xe2\x80\x94both written and verbal.
• Must be a self-starter who takes ownership of opportunities, sets clear direction with account teams, and deals well with ambiguity and last-minute changes.

Location: Singapore

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

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