Euc Engineer (joo Koon)

Boon Lay, Singapore

Job Description


Desktop Support / EUC Engineer at Joo Koon Needed.Brief Description: End-User Support, to support all windows, systems, applications, and networking related. Responsibilities

  • Experienced in troubleshooting both desktop/laptop hardware and software.
  • Single point of contact for end-users to log incident and service requests via email and hotline.
  • Support user queries or issues are captured and validated for further processing.
  • Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
  • Adhere to the SOP and Policy defined.
  • Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow\xe2\x80\x90up until closure within the agreed SLA.
  • Implementing best practices to reduce time and increase efficiency.
  • Incident ownership, monitoring, tracking and communication with all parties.
  • Focus on First Call resolution to ensure early closure of tickets.
  • Day-to-day onsite IT support for hardware and software issues involving end-user desktops/notebooks, client\xe2\x80\x99s network connectivity
  • Install applications/software and apply updates/patches to desktops, notebooks and other end-user computing devices
  • Preparation of desktop/notebook system image
  • User account management (Account creation, deletion, modification, and reset password in accordance with Customer\'s process and procedures)
  • Perform file backup, migration and restoration for end-users\' desktops/notebooks
Requirements
  • Higher Nitec and above in Information Technology or related field
  • Provide IT technical service desk and onsite support for end-user services
  • Support desktops, notebooks, printers and other hardware components.
  • Minimum 2 years of IT (EUC) relevant experience in Office 365, applications and networks.
Contract Type: 12 Months (Renewal) Salary: SGD2,600 to SGD2,950 Location: Joo Koon Working Hours: Office Hours Mon \xe2\x80\x93 Fri 8:30 am to 6:00 pm Commencement: Immediate Job Type: Contract
Contract length: 12 months Salary: $2,600.00 - $2,950.00 per month Experience:
  • End User Support: 2 years (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD1309805
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Boon Lay, Singapore
  • Education
    Not mentioned