Job Description

Desktop Support / EUC Engineer at Joo Koon Needed. Brief Description: End-User Support, to support all windows, systems, applications, and networking related. Responsibilities

• Experienced in troubleshooting both desktop/laptop hardware and software.
• Single point of contact for end-users to log incident and service requests via email and hotline.
• Support user queries or issues are captured and validated for further processing.
• Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
• Adhere to the SOP and Policy defined.
• Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow\xe2\x80\x90up until closure within the agreed SLA.
• Implementing best practices to reduce time and increase efficiency.
• Incident ownership, monitoring, tracking and communication with all parties.
• Focus on First Call resolution to ensure early closure of tickets.
• Day-to-day onsite IT support for hardware and software issues involving end-user desktops/notebooks, client\xe2\x80\x99s network connectivity
• Install applications/software and apply updates/patches to desktops, notebooks and other end-user computing devices
• Preparation of desktop/notebook system image
• User account management (Account creation, deletion, modification, and reset password in accordance with Customer\'s process and procedures)
• Perform file backup, migration and restoration for end-users\' desktops/notebooks

Requirements

• Higher Nitec and above in Information Technology or related field
• Provide IT technical service desk and onsite support for end-user services
• Support desktops, notebooks, printers and other hardware components.
• Minimum 2 years of IT (EUC) relevant experience in Office 365, applications and networks.

Contract Type: 12 Months (Renewal) Salary: SGD2,600 to SGD2,950 Location: Joo Koon Working Hours: Office Hours
Mon \xe2\x80\x93 Fri 8:30 am to 6:00 pm Commencement: Immediate Job Types: Full-time, Contract
Contract length: 12 months Salary: $2,600.00 - $2,950.00 per month Experience:

• End User Support: 2 years (Required)

Work Location: One location