Job Description

About the role:

This role will be responsible for providing a world-class level of customer service on a day-to-day basis, acting as the face of Smith+Nephew and representing Medical Education. This position will manage the coordination and booking process of onsite Medical Education activities.

This involves all processes from request to execution. The Event Operations Manager will work closely with local, regional and international Medical Education teams, and with Sales and Marketing teams to provide all local administrative support with regards for the coordination of events.

Additionally, the Medical Education Event Operations Specialist will be responsible for logistical ownership of entire event cycle including venue sourcing, contract negotiation, AV/production sourcing, ground transportation, F&B planning, event design, web design, mobile app & registrations, onsite event support as well as program budget management and reconciliation.

This person will be able to utilize event technology logistics with Cvent Software, including registration, attendee tracking, reporting, onsite registration, mobile app creation, marketing initiatives, and
pre/post-event evaluations. This person will have excellent time management, communication skills both written and verbal, and the ability to manage multiple tasks while maintaining a high level of customer service.

Responsibilities:

Event Management Planning:

Manage all aspects of event planning for Medical Education courses and initiatives

Ensure corporate spend is within Health Care Compliance (HCC) guidelines

Research resources, make site visits, and lead pre-event meetings when necessary to
help staff make decisions about event design

Event Management Execution:

Lead on-site specialist for large scale Medical Education events, including management of registration desk and printed collateral.

Reconcile and submit payments for Corporate meeting Card and routinely monitor charges to ensure proper usage

Plan and facilitate logistics for all events, including contract negotiations, guest lists, venue preparation, presentation materials, security, catering, entertainment, transportation, equipment, decor, and marketing materials

Troubleshoot and handle any issues that arise on the event day

Conduct Venue sourcing and negotiations via Cvent Supplier Network

Utilize technology such Zoom, Cvent, On Arrival, Social Tables, Crowd Compass and others as necessary

Generate and download reports: registrant, attendee, polling responses, and Q&A

Sends out confirmation email through Cvent

Tracks and processes all changes, including updating hotel confirmation numbers and
cancellation numbers, room name changes

Provides reports such as: rooming, participants list, ground transportation, group air, arrival and departure, food and beverage, translation etc.

Knowledge of meeting planning policies, procedures, compliance and business practices

Reporting and Compliance:

Maintain accurate Open Payment reporting for the US and OUS required reporting at
the country or regional level as needed

Track HCP expenses and event budgets in CVENT event registration system as
appropriate

Adherence to S+N business conduct policies and procedures. Maintain the highest
standards of ethics and compliance.

Ad hoc duties:

In addition to the above, employees are required to carry out any reasonable request to perform other duties as may be reasonably required within the scope of the job title and to work safely at all times with due regard for health, safety and environmental protection. Stay current, and often ahead of the curve, on event planning, design, and production trends, proactively identifying and solving operational challenges.

Others:

To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy.

Any other duties involved within the role and/or the tasks as assigned from time to time.

Requirements:

Bachelor\xe2\x80\x99s degree or equivalent experience.

Minimum 3-5 years\xe2\x80\x99 experience in meeting planning and coordination, preferably in the medical industry, CMP Preferred.

Proven success as an event planner or coordinator.

Highly detail oriented with a critical degree of accuracy regarding event
details

Highly organized, detail conscious, and able to prioritize multiple tasks

Excellent written and verbal communication skills.

Strong interpersonal and communication skills

High level competency in planning and organization

Microsoft office & Adobe proficiency
\xc2\xb7 Prepared to work flexible hours & weekends during meded courses

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