Job Description

RESPONSIBILITIES AND MEANS

• Coordinate daily Front of the House and Back of the House restaurant operations

• Deliver superior service and maximize customer satisfaction

• Respond efficiently and accurately to customer complaints

• Organize and supervise shifts

• Appraise staff performance and provide feedback to improve productivity

• Ensure compliance with sanitation and safety regulations

• Manage restaurant\xe2\x80\x99s image and suggest ways to improve it

• Create detailed reports on weekly, monthly and annual revenues and expenses

• Promote the brand in the local community through word-of-mouth and restaurant events

• Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations

• Plan and Coordinate all event operations matters with the team

• Manage event operations from start to finish according to requirements, target audience and objectives

• Ensure the event\xe2\x80\x99s success and budget adherence

• Source and negotiate with vendors and suppliers (when required)

• Direct liaison with Client/Event Host and all third party vendor (eg. contractors, DJs, AV supplier)

• Supervise all staff and third party vendors

• Ensure all aspects of the event preparation and se-up is ready before the day of the event

• Ensure event is completed smoothly and step up to resolve any problems that might occur

• Analyze the event\xe2\x80\x99s success and prepare reports