Job Description

Role Responsibilities

Purpose

As EA to Group Chief Transformation, Technology and Operations Officer (CTTOO) you are representing his office and the function both internally and externally. To do this effectively you will provide business support, as well as secretarial services, coordination and operational support to the Group CTTOO. Role holder ensures a smooth and timely running of the office and delivery of quality service to the benefit of the Bank and clients, both external and internal. In addition you will provide leadership to the TTOMT EAs role modelling execution and behaviours being an exemplar of collaboration.

This is not the typical Executive Assistant role. It\xe2\x80\x99s an evolving role based on current environment so the ability to adapt will be key, including but not limited to:

• A good assistant, good attitude, and a sense of ownership
• A key team player.
• Pace and quality of execution needs to align with CTTOO priorities and expectations
• Attentive, highly detailed oriented, and able to multi-task with speed and efficiency.
• Responding in a timely manner, and clear communication is essential.
• Leadership of TTO MT EAs to set performance standards and build capability of the team
• As the role reports to a Group MT member who partners with the Group Chairman, Group CEO and other Group MT members, professionalism is of the utmost importance.

Processes

• Effective and timely diary management
• Manage agendas, prepare materials and track action items for various meetings and committees
• Act as main contact point and co-ordinator for TTO initiatives
• Support on any projects and initiatives as directed and required by Group CTTOO.
• Co-ordinate with the business planning manager/s to allow the Group CTTOO to receive appropriate and timely information, to more efficiently allocate his time to matters of importance.
• Assist in the preparation and collation of information for reports to various committees and senior management and other stakeholders.
• Support the delivery of and execution on projects, action items and deliverables, including supporting colleagues in the function, and ensure that the same are completed in a timely manner

Travel Management

• Arrange flights based on best travel timings and within the Travel Policy.
• Review itineraries and ensure requisite pre reading / documentation are in place
• Arrange hotel accommodations
• Process travel visas, if required

Financial Performance

• Approve and review T&E submissions on behalf of Group CTTOO. To ensure that expenses are in line with the T&E policy.
• Review monthly cost report and ensure consistency of travel and expenses bookings.

People and Talent

• Lead the TTOMT EA team, setting standards, building capability and managing vacancies
• Organise conferences, book meeting rooms and ensure appropriate attendees are invited to meetings
• Handle HR matters: track leave records, year end and employee related issues
• Organise team engagement events, CSR activities and team meetings/conferences/workshops/offsite, when needed
• Support the Department with MyVoice related Impact Planning and execution / follow-up
• Provide support to deliver an effective engagement and communication framework for the team

Governance

• Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Deliver \xe2\x80\x98effective governance; capability to challenge colleagues effectively; and willingness to work in an open and cooperative manner with all.
• Drive the Functions and Talent communication agenda to ensure people are kept up to date with developments and improvements across the function, focusing on an integrated vs product led approach, spotting opportunities for co-creation and embedding ways to listen to feedback as well as provide updates.

Regulatory & Business conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Others

• Communication List: maintaining the Group CTTOO Distribution List

In pursuit of these responsibilities the role holder is expected to:

• Engage with stakeholders at all levels across the Bank to deliver S25 agenda in a consensual manner, addressing complexity with relentless focus on outcomes
• Realise synergies and efficiencies in delivery of outcomes wherever possible
• Build relationships with key stakeholders.

Key Stakeholders

• TTOMT
• GMT EAs
• GMT BPMs
• TTOMT EAs
• TTOMT BPMs
• Other Stakeholders

Our Ideal Candidate

The successful candidate will ideally have the following skills and experience:

• 10+ years of Senior level secretarial experience in a fast-paced setting
• Comfortable to deal with senior management across different countries and cultures
• Excellent business writing and proofreading skills
• A self-starter with a \'hands-on\' style, able to operate with minimal guidance
• Responsive with meticulous attention and highly detailed oriented
• Highly organised individual with the ability to exercise good judgment in diverse situation and balance multiple priorities
• Excellent relationship building skills
• Reliable, discreet and diplomatic
• A flexible approach to work and able to work overtime as required
• A team player who demonstrates good interpersonal skills with ability to prioritize workload and manage conflicting priorities
• Self-motivated, confident, enthusiastic and practical
• Able to multi-task and manage numerous deliverables effectively
• Time management and strong organisational skill
• Able to lead and influence

Role Specific Technical Competencies

• Secretarial Experience
• Senior Stakeholder Management
• Travel Management
• Time & Expense Management
• High proficiency in MS Office
• Excellent verbal and written communication skills

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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