Job Description

RESPONSIBILITY: Assisting with the day to day running of the Lobby Reception. Managing the visitor registration and welcome processes to ensure the highest standard of service is provided to all JPMC internal and external clients, and that the JPMC codes of conduct are observed

REPORT TO: Amenity Services Manager Singapore

LIASE WITH: All JPM and vendor personnel within JPM; All visitor and client contacts of the Lobby Reception

GENERAL SCOPE AND PURPOSE: To ensure that the high standards of service are maintained through proactive and competent administrative support within the Lobby Reception

Core Responsibilities

• To manage the welcome process and registration of visitors and clients to the building according to security procedures

• To manage the visitor access card procedure for JPM premises

• To be informed and aware of all visitor and client arrivals

• Deliver service excellence to all visitors and clients of JPM, offering a flexible and positive approach to all interactions, providing clients with a high quality and consistent product

• At all times adhere to JPM\'s non-negotiable Service Standards

• Answer all calls within 3 rings, returning all voicemails and action all e-mails as quickly as possible and the latter within 24 hours

• Be the first point of contact for general enquiries and transferring calls to the correct department

• Printing daily reports for all visitors to the building making certain changes are updated and communicated accordingly

• To take responsibility for overcoming issues affecting service standards and to communicate any ongoing/potential issues that need to be addressed, ensuring effective communication at all times

• To maintain a positive and professional poise throughout all business dealings

• To present a polished image, following uniform guidelines without exception

• To coordinate all client or host needs prior to their arrival and handle changes, additions or deletions with operations, reception and food and beverage staff whilst following the prescribed SOP

• Be knowledgeable through seeking out accurate and up to date information at all times, reviewing details of each allocated event/meeting/ visitors for the coming day at the daily function/ operations meeting

• Ensure EMS information is always up to date

• To man the Lobby Reception Desk within opening hours and as required on a day to day basis

• To ensure that the Lobby Reception Desk remains tidy, organised and ready for business

• To ensure that all Lobby areas, including the reception, seating area, corridors, washrooms and public spaces are presentable at all times

• Ensure that adequate supplies of stationery and sundries are available for the Reception Desk and request new orders when required

• To add value, offering support to other departments as requested

• Assist with general enquiries through excellent building and local knowledge

• Assist with Meeting Room Bookings and Planning.

Personal Profile

• Client-facing experience
• Reception experience within a corporate, leisure or hospitality environment
• Track record of quality service provision
• Strong interpersonal skills
• Highly organized; ability to handle multiple tasks and apply judgment to prioritize
• Strong Computer Skills, (MS Office; Room Booking System eg EMS)
• Flexibility to deal with a fast-paced, diverse environment
• Excellent communication skills; both oral and written
• Team player
• Work comfortably under pressure and observe deadlines
• Highly motivated

Experience and Qualifications

• Minimum of 3 years of experience in customer service and lobby reception
• Minimum of Polytechnic Diploma in Hospitality or equivalent
• Experience in the financial services industry would be an advantage
• Experience in Client EMS would be an advantage
• Experience in event planning would be an advantage
• We\'re a global company whose primary business language is English and so fluency in English is required

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.