Job Description

JOB DESCRIPTION

Sales

• Assist in implementing and executing the marketing and sales strategies and plans, to promote the centre and to increase/maximise occupancy/revenue, including all marketing, advertising, promotion, sales, public relations, publicity and related activities
• Handle enquiries and conduct viewings/site inspections, generate and follow up sales leads, up to sales closure and preparation of full documentation/licence agreements
• Create and maintain customer databases
• Monitor and research on market trends and competitors

Client Management

• Assist in handing over and taking over of premises when licensees/users move in and move out
• Build and maintain strong relationships with clients, to achieve high customer satisfaction and client retention
• Handle clients\xe2\x80\x99 requests in a prompt, timely and professional manner
• Deal with clients\xe2\x80\x99 complaints to a satisfactory resolution
• Assist in monitoring licence expiry dates and engage clients early for renewals

Operations

• First point of contact for the centre, meeting and greeting all visitors and customers
• Serve teas and coffees upon request by customers
• Ensure the centre is clean, orderly and well-maintained
• Regularly inspect the centre and arrange for repairs/maintenance works when necessary
• Routinely conduct inventory checks on office and pantry supplies and requisite when necessary

Administration

• Assist to set up new users\xe2\x80\x99 accounts
• Assist in monthly billing and client invoicing
• Carry out administrative and clerical duties for the centre and for clients as required which may include filing, photocopying, laminating, faxing, mail handling
• Assist to manage suppliers/vendors by monitoring contract expiry dates and assist in the procurement or renewal of contracts
• Assist in debt management to recover arrears from clients in a timely manner

Ad Hoc

• Perform ad-hoc assignments, such as assisting in the development of new centres and/or other initiatives
• Any other duties and responsibilities as may be reasonably requested by your supervisor or Head of Unit from time to time

JOB REQUIREMENTS

Job Requirements

• Possess a Diploma or Degree in any discipline
• Customer-oriented with good interpersonal and communication skills
• Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
• Candidates with experience in customer service or contact centre will have an added advantage
• Must be prepared to work on weekends and/or public holidays, when required

BUSINESS UNIT

Keppel Land Limited

Keppel Corporation