Executive, Operations Customer Services (call Center)
Singapore, Singapore
Job Description
Job Summary
- Single point of contact for all customer inquiries – underwriting, claims and general enquiries
- Assist producers and customers with renewals, quotations, endorsements or other underwriting functions within authority limits
- Resolving all in scope enquiries and appropriate escalation when required o Meeting Service levels and KPIs defined by the Company
- Reply to email inquiries for motor insurance and other general insurance policies
- Provide motor policy quotation from requests by Agents, customers received via e-portal, emails, internal stakeholders
- Attend to walk-in Agents/Customers
- Administrative work related to NCD verification
- Be the subject matter expert to work with IT team to streamline existing processes / platforms used
- Any other tasks assigned
- Diploma and above
- Writes well and speaks fluently in English, Mandarin
- 1-2 years work experience in insurance industry, in particular motor insurance
- Familiar with MS Office - Team player, willingness to learn, positive mindset
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Job Detail
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Job IdJD1161548
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned