Posted
16-Mar-2023

Service line
GWS Segment

Role type
Full-time




Areas of Interest
Facilities Management




Location(s)
Singapore - Singapore




JOB SUMMARY The purpose of this position is to provide guidance and assistance to Facility Management team and manage multiple functions of building operations and maintenance for the facilities and portfolio of buildings (e.g. retails) of significant complexity. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and maintains positive relationships with clients. Attends client meetings to unresolve facilities issues in an expeditious and professional manner.
• Responds to client inquires and complaints. Ensures timely and quality service delivery to clients. Follows up with clients to ensure completion and customer satisfaction.
• Coordinates, oversees and / or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work. Reviews work orders to ensure that assignments are completed timely.
• Responsible for facilities inspections and reports.
• Coordinates and manages moves, adds and change activities in the facility.
• Obtains and reviews vendor quotes for the procurement of parts, services, and labor for repair and maintenance / projects.
• Assists in the preparation of operating and capital budgets.
• Manages vendor relationships and trains vendors on work order and billing procedures.
• Conducts financial / business analysis including preparation of reports.
• Train new employees and conduct ongoing training programs to maximize staff efficiency and meet all regulatory requirements of company and client standards.
• Uses designated system for work order system, email, sustainability tracking, process and procedure training.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

• Provides formal supervision to individual employees within facilities management team.
• Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
• Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
• Prepares and delivers performance appraisal for staff.
• Mentors and coaches team members to further develop competencies.
• Leads by example and models behaviors that are consistent with the company\'s values

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Minimum of four years of related experience and/or training. Associates degree or Bachelors degree preferred with focus on business, technical or management areas. Prior supervisory experience preferred.


CERTIFICATES and/or LICENSES
Facility Management certification preferred. Driver\'s license may be required.


COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.


FINANCIAL KNOWLEDGE
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.


OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite, Outlook, and Power BI or other analytic dashboard. Ability to use work order system.
Working knowledge of architectural, electrical and mechanical systems. Working knowledge of leases, contracts and related documents.


Safety

• Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
• Complete all required and assigned HSE training at a satisfactory level
• Follow all activity policies and procedures, including all HSE-related requirements always.
• Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
• Report any conditions which you feel could result in an accident or injury and / or stop work if required.