Job Description

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Major Responsibilities
Leadership / Staff Management

• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Proactively manage the Site Team, act as a coach and mentor
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Duties and Responsibilities

Client Engagement

• create a fun and impactful client engagement strategy
• engage with all employees and key stakeholders
• imbed in the FM team a culture of empowerment, engagement and fulfilment
• monitor and develop procedures to ensure client's expectations are conveyed and worked upon
• pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• deliver an exceptional quality of service to the Client, as reflected by Client feedback

Communication

• liaison with JLL team and client on soft service and hard service delivery
• create, manage JLL profile within the client account
• champion monthly meetings with GWS lead to enhance relationships

Health & Safety Management

• Implement and manage safety procedures to ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

Risk Management

• Assist in the implementation and management of a risk management program
• Support the implementation and monitoring of disaster recovering and business continuity plans
• Follow established escalation procedures and incident reporting procedures
• Adhere to JLL's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies

Procurement & Vendor Management

• Manage multiple vendors using hard and soft skills to deliver services on time and within budget
• Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as JLL's procurement best practices

Contracts Management

• Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics
• Monitor expiry of contracts and initiate re-procurement if needed
• Continually assess contracts to ensure best value delivered to the client

Finance Management

• Ensure that the site's financial operations are meeting targets and control requirements
• Assist and monitor financial processes to ensure account payable procedures are followed at all times

Candidate Specification
Required Experience and Qualification

• Degree/Diploma in building, Mechanical, Electrical or Facilities Management or equivalent with minimum of 3-5 years of relevant working experience
• Knowledge of Computer Room Air-conditioning, Fire Protection System, Electrical system, Security System.
• Sound working knowledge of Financial & Management Reporting
• Candidates who have experience in managing corporate offices will have an advantage
• Service minded oriented and driven to success personality
• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
• Confident, friendly & engaging
• Strong drive and persistence to achieve results
• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.