Job Description

The Role Responsibilities
We are looking for a candidate for providing application support for the bank\'s strategic eCommerce FX platform who can face off business and meet their demands (trading and sales) and expectations. The candidate should have prior experience in application support and has strong technical and communication skills. The candidate should be adept in prioritizing and judging the nature of the issues and able to context switch between issues and is able to address and resolve them.

• Provide BAU trading floor support for FX eCommerce applications.
• Contribute to the resolution of high severity incidents.
• Engagement with Dev / BA / QA / Release Management / Trading / Sales to resolve key production impacting issues.
• Escalate and follow up production issues to Dev/BA/QA teams.
• Change coordination and implementation.
• Problem Management.
• Root Cause Analysis.
• Participate in Disaster Recovery/BCM drills.
• Performance/stability reviews/improvements.
• Put forward ideas to improve automation and/or efficiency and own through to implementation.
• Adhere to Change Control and Fault Reporting Procedures.
• Participate in weekend on-call and public holiday support rota.

Risk Management

• The ability to interpret the Group\'s financial information, identify key issues based on this information and put in place appropriate controls and measures.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Revenue Apps Leads, Development and Infrastructure teams, FM Sales and Trading Desk, Client Services Team.

Our Ideal Candidate

• 5 years of work experience supporting financial markets application in an IT department. A strong IT expertise and FX or Rates/Credit products knowledge is preferred.
• Ability to own and drive small/ad-hoc project work and deliver to its closure.
• Excellent communication (both written and verbal) and analytical skills.
• Self-starter, able to self-manage with strong collaboration skills and able to interact effectively with others.
• Good understanding in infrastructure setup, O/s memory management, capacity review.
• Good understanding in networking concepts and ability to troubleshoot and understand latency issues.
• Ability to work under pressure, multi-task and deliver.

Certifications

• ITIL Foundation V3 and PMP is preferable.

Required Technology Knowledge

• Proficiency in operating in Linux and networking.
• Good knowledge of ITRS Geneos / Oracle SQL.
• Strong shell/Perl/Python scripting skills. Ability to automate manual task and seek continuous improvement in support performance.
• Experience working with Ansible, GIT/Bitbucket, ELK stack etc. is preferred.
• Good understanding in infrastructure setup, OS memory management, capacity review.
• Good understanding in networking concepts and ability to troubleshoot and understand latency issues.

Experience/Specific Knowledge of the following would be a bonus.

• Basic functional knowledge of Financial FX products like spot, forward, swaps, NDFs etc, or Bonds, Interest Rates Swap etc.
• Basic knowledge of FX FIX connectivity & Client onboarding.

People and Talent

• Pro-active approach to dealing with challenges.
• Strong communication skills and well organised.
• Strong team player but able to work independently under pressure.

Role Specific Technical Competencies

• Scripting (Shell/Perl/Python)
• Demonstrated competence/knowledge of Unix/Linux
• ITRS/Geneos Monitoring
• Configuration management & deployment tooling (ideally Ansible).
• Network
• RDMBS (Oracle/MS SQL/Postgres)
• ELK Stack
• Git/Bitbucket
• Python, Django, HTML5, CSS & JavaScript
• Grafana

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers

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