Job Description

The Food and Beverage Service Executive supervises team members with proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their takeaway experience. The role will assist the management in supervising the overall operation and service standards of Grab & Go to meet and exceed guest’s takeaway experience as well as to contribute to the achieving of the outlet’s set financial and other targets. Primary Responsibilities Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of Grab & Go.
• Managing Hotel’s Grab & Go website as well as other third party delivery platforms.
• Consistently updates and liaises with Outlet Manager/Chef in Charge to ensure information in the website is up to date.
• Assists guests with order taking and promotes the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Has extensive knowledge of the food & beverage menus in order to service the products, including liquors and cocktails, upselling products whenever possible.
• Detailed knowledge of each cuisine that is available in Grab & Go in order to cross-sell others F&B offerings or promotions.
• Managing store inventory and ensure enough supplies for daily operation.
• Remembers guest’s preferences to extends personalised service and to upkeep all guests’ preferences in proper record that is shared within the F&B outlets.
• Keying orders using Point of Sales system.
• Ensures the correct food is packed accordingly to order and send out order in a timely manner.
• Keeps Grab & Go counter clean and tidy at all time.
• Updates system with order status accordingly, ensure no missing order.
• Tracks the revenue of each order by using standard template established.
• Relays any guest complaints to manager immediately.
• Carries out ad-hoc duties as assigned including, but not limited to assisting outlet operation when Grab & Go is closed.
• Ability to work under pressure and remain within all set deadlines.
• Thrive in large scale operation and high volume operation.
• Answering phone calls.
• Replying emails.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact and personal interaction.
• Constantly obtains guest feedback during conversation with guest ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up immediately.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
• Provides a high level of Safety and Security for guests and colleagues.
• Consistently checks daily opening, closing and side duties.
• Maintains strong relationship with third party delivery platforms.
• Ensure websites information is up to date.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours.
• Guides the departmental orientation for new hires.
• Applies necessary precautions with regards to the Hotel food safety and hygiene standards.
• Ensures SFA rules and regulations are met and achieve.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Attends daily briefing and monthly meeting conduct by the manager.

Candidate Profile Knowledge and Experience

• Certificate or diploma in hospitality or related field.
• At least 1 year relevant experience in a similar capacity.
• Additional improvement programs in Food & Beverage is an advantage.
• Working knowledge of Microsoft Office.

Competencies

• Technical service skills.
• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Able to work as part of a team.
• Motivator, self-starter.
• Displays initiative and creativity.
• Open minded.
• Committed.
• Team leader, builder.
• Guests, people oriented.