Job Description

Center Support * As an important liaison between Eye Level Franchisor and Franchisee * Ensure franchisees' operations comply with the franchisor's policies and standard operatin Center Support As an important liaison between Eye Level Franchisor and Franchisee Ensure franchisees' operations comply with the franchisor's policies and standard operating procedures Brainstorm possible ways to help Franchisees to further grow their business and find solutions to Franchisee's problems. Perform periodic visits to the Franchisees' premises (at least 4 times per year) observe the operation and the management of the center and conduct consultation for continuous improvement at the center and follow up on improvement steps. Assist/advise Franchisees on any complaints received by or from any customer in relation to the operation of Eye Level Learning Centre Support Franchisees on new & current product launching/ marketing campaigns, ensuring Franchisees understand and know how to communicate to parents on new programs/ marketing campaigns. Ensure Franchisees' marketing collaterals are according to HQ's design and requirement. Marketing Support Plans to communicate to parents about new products via various channels, letters, mobile apps, and FB. Set and draft SMS messages to Franchisees on important announcements Review/proofread Notifications to Parents/ letters to inform parents/ Franchisees of any new policies of Eye Level learning center. General Support Participate in the meetings to review results from center visits, discuss issues faced by Franchisees and find solutions for them. Assist in the planning of yearly Direction Seminar and participate in other outreach activities/events To assist Senior Manager (Franchise/Operations) in various aspects of operations including franchise operations and development, product development, outlet promotions, and other ad-hoc promotional activities Job Requirements At least 3-4 years of experience in a similar role Knowledge of computer applications including Excel, Word, and e-mail applications with an aptitude to learn internal computer systems to perform critical job functions Excellent ability to multi-task Strong sense of responsibility and self-motivation High energy and positive can-do attitude Strong leadership skills and operations management experience Willingness to travel (Singapore) Prior experience in Marketing is an advantage Job Highlights 5 Days Work (Monday to Friday) Annual Leave, MC, and full benefits available upon confirmation Birthday Leave Company Group Hospitalisation policy Miscellaneous allowances