Job Description

What is the jobThe Front Desk Associate is responsible of ensuring the efficient checking in and out of hotel guest throughout all stages of the guest's stay. They are concerned with the timely preparation of accurate guest billing and ensures that guest's concerns during their entire stay are well- attended to in an effective and timely manner.Your day to dayPeopleo Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
o Displays a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
o Promotes efficiency, confidence, courtesy and an extremely high standard of social skills
o Generally, promotes and ensures good inter-departmental relations
Guest Experienceo Be readily available for guests as a point of contact and jointly responsible for proper handling of guest complaints, communicating and documenting any guests' complaints or issues.
o Accept and communicate openly the wishes or requests from guests to respective departments/ or staffs.
o Communicate openly to superiors or immediate heads regarding any issues, problems, guest request, comments or complaints and other relevant information.Financialo Reports immediately to the Immediate Head of any potential credit risk and other guest related problems.
o Responsible for the cash inventory allocated i.e. daily check, declaring shortfalls.
o Cashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy
o Knows the credit policy of the hotel and how to code each reservation
Responsible businesso Maintains professional business confidentiality
o Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
o Adheres to company rules and regulations and maintain high professionalism
o Complies with any reasonable request made by management to the best of your ability and carries-out additional tasks as special assignments delegated by the immediate heads.
o Demonstrate pride in the workplace and maintain personal appearance at all times when representing the hotel thus identifying a high level of commitment.
o Familiars with all relevant company documentation and relevant P&Ps for his/her field of responsibility.
Accountabilitieso Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
o Performs all duties and responsibilities in a timely and efficient manner in accordance with the established policies and procedures to achieve the overall objectives of the position.
o Maintain a favorable working relationship with all other hotel employees to foster and promote a harmonious working climate.
o At all times project a favorable image of Holiday Inn to the public
o Practice and role models the Core Values
o Performs any other tasks that may be assigned by immediate superiors from time to time.
o Welcome and check in for guests, taking account of the established standards (choice of suitable room, completion of bookings and entry into the computer, handover of the room pass and the key, safeguarding payment, luggage organisation).
o Check out of departing guests in accordance with the established standards (drawing up of guests' bills, processing using the computer system).
o Preparation and processing of group arrivals - carry out check in.
o Obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and to be completed and special events.
o Carry out administrative tasks (sorting in and sorting out of vouchers, etc.)What we need from youo You should ideally have a diploma or degree in Hotel Management, Tourism or any equivalent.
o Computer Literate
o Pleasing personality, excellent customer service skills, polite and positive disposition.
o Organizational leadership and strong interpersonal skills.
o Service-orientedo Effective training skills
o Effective complaints handling skills
o Oral and written fluency in English language
o Fluent in local dialect.
o Smart appearance, pleasant disposition, fit and articulate.
How do I deliver this?We genuinely care about people and we show this through living out our promise of TrueHospitality each and every day. It's what connects every colleague in all IHG hotels.True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.
There's so much more to the job than we can capture here. It's simply about creating greatexperiences, doing the right thing and understanding people.Job Type: Full-timePay: Php10,500.00 - Php11,300.00 per monthBenefits:

• Health insurance
• On-site parking
• Staff meals provided

• 8 hour shift
• Shift system

• 13th month salary

• English (Preferred)