Job Description

What we are looking for: We are looking for an enthusiastic and passionate Front Office Associate to respond to a wide variety of members\' and guests\' requests by accurately assessing their needs and requests and also adding personal insights and recommendations to achieve maximum customer satisfaction while complying with policies. Responsibilities:

• Greet all Members and Guests enthusiastically and professionally.
• Answer phone and direct calls to the appropriate person/department, and relay information to the caller professionally and tactfully.
• Take messages and relays them to the respective departments.
• Accept reservations from Members for Club events and ensure timely submission to the Events staff.
• Responsible for all reservation enquiries by email, phone or in person.
• Responsible for relaying Club Rules and Bye-laws to Members and Guests.
• Handle and maintain records and data for all categories of members who are visiting the Club.
• Any other tasks as delegated by the General Manager.

Requirements:

• Minimum GCE \xe2\x80\x98N\xe2\x80\x99 Level and above.
• Minimum 1 year of work experience in a similar capacity.
• Effectively bilingual in English and Chinese to communicate effectively with Chinese-speaking Members and their Guests.
• Candidates with hotel lobby or flight attendant experience would be an added advantage.
• Able to work rotating shifts, on weekends and public holidays.
• Respectful team player who works cordially with peers and others.
• Self-driven to manage tasks assigned.
• Work well in a fast-paced environment.
• Team player and independent.
• Humble and willing to learn and share to grow together.

Workplace: Raffles Place Job Types: Full-time, Permanent Salary: $1,800.00 - $3,500.00 per month Benefits:

• Employee discount

Schedule:

• Holidays
• Weekend availability