Job Description

This position is responsible for the short and long term planning as well as the day-to-day management of hotel operations to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
The General Manager recommends the hotel's budget, marketing and business strategies and manages within approved plans and objectives. He/she is responsible for the direct supervision of the hotel's executive committee and the indirect supervision of all hotel employees. The General Manager has ultimate responsibility for the overall satisfaction and achievement of the hotel's goals.
Primary Responsibilities
Business Performance

• Discuss with Vice President Operations and establish operating budget and financial forecast for the hotel
• Lead and guide the budgeting process of individual department and adhere to the established guidelines
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Hold daily Operations and Monthly Management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for all departments
• Prepare and submit weekly reports to Vice President Operations

• Manage and establish positive owner relations through proper and appropriate communications with the appointed Owner's representative
• Follow appropriate protocol in communicating with the appointed Owner' representative and keep Vice President Operations informed of such communications
• Lead and guide the Executive Committee team in driving the hotel revenue for all revenue centers to achieve goals and objectives set
• Survey and analyze competition, market trends, guest mix and needs. Evaluate and recommend appropriate product/service and operational changes as necessary
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Ensure proper documentations and obtain approval before commissioning marketing, advertising, sales, and promotions.
• Ensure all Marketing and PR Communications are in compliance with Brand Marketing guidelines
• Be present to personally welcome key residents and patrons, and entertain key accounts' representatives
• Communicate in an effective and timely manner with Vice President Operations matters which require his/her attention
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Comply with established guidelines on the hotel organizational structure and reporting lines
• Be visible around the hotel and show an active interest in our colleagues' welfare

• Interview, select and recruit Management team
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the management team
• Constantly monitor team members performance, attitude and degree of professionalism
• Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business

• Bachelor's Degree from a reputable hospitality school preferred
• Minimum 6 years of operational management experience or at least 3 years of experience in a similar capacity with proven records and good understanding of the market
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Fluency in a second language preferred
• Strong working knowledge of MS Excel, Word, & PowerPoint