Job Description

Global Housing Coordinator – Asia Pacific (APAC)
National Corporate Housing is looking for an experienced Global Housing Coordinator to assist in all stages of the reservation administration process, to include the completion of guest paperwork, move-in and move-out arrangements and to provide customer support to guests and corporate clients as required. The successful candidate must build and maintain positive partnerships with National’s guests, clients and third-party providers and will have a professional image along with strong communication and customer service skills.
National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. Guided by our vision to be the most admired and respected global company to our coworkers, customers, and suppliers, National is sought out by and maintains strong strategic alliances across multiple business industries including, engineering, construction, technology, consulting, insurance, government agencies and government contractors, professional sports and entertainment.
Responsibilities:

• Build and maintain positive client relationships by offering exceptional customer service to all parties involved in the corporate housing assistance process.
• Manage reservation paperwork.
• Prepare welcome letters and move-in instructions for guests.
• Ensure all apartments meet company standards.
• Report, manage and resolve maintenance issues or items needed in units.
• Ensure operational inspections are completed and present in files.
• Deliver pre and post-arrival, mid-stay, pre-departure and post departure communications.
• Complete file audits to make sure all required paperwork is in the files.
• Build and maintain databases in a professional, timely, and accurate manner.
• Prioritize and multi-task a high volume of customer inquiries in a timely and effective manner.
• Comply with all operating procedures and/or process flows developed for the global team.
• Respond appropriately to provide customer service and timely solutions to problems which may arise.
• Provide customer support to guests and corporate clients as required.
• Support day-to-day operational requirements.
• Other duties as assigned.

Requirements:

• Proven ability to multitask and be flexible with various duties.
• Strong administrative skills and attention to detail.
• Ability to communicate clearly and concisely both vocally and in writing.
• Outstanding customer service skills.
• Excellent organizational skills.
• Have a “whatever it takes” attitude toward customer satisfaction.
• Telephone, facsimile, photocopier, computer, internet, and e-mail skills is a must.
• Working knowledge of Windows, Word and Excel required.
• Ability to operate general office equipment.
• 1-3 years hospitality or hotel customer service experience.
• High School diploma or equivalent.

All employees are expected to have knowledge of National’s global businesses and established procedures and compliance rules pertinent to their positions.
Benefits:

• Competitive basic salary
• Customer service bonus plan
• Health insurance
• ETC (TBC)

We will not provide assistance with relocation costs.
National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.