Job Description

The successful candidate will be joining a Global Market IT Application Production Support team (APS) that supports multiple Risk and P&L systems which is used by teams worldwide. The team plays a key role, in liaising between the business, IT development and other support and technical teams. The new member will be based in Singapore taking care of risk and P&L daily checks for Rates and Credit perimeters. The applicant needs to be able to work autonomously unsupervised and have good communication skills to interact with other team members globally.

Responsibilities

• Incidents and problems management: Manage/Own P1/P2 incidents and
• problems end to end (root cause identification, follow-up, escalation when
• required...), Initiate task force over critical incidents, Assist troubleshoot
• and resolving incidents and problems on supported applications,
• Communicates with internal users and management over incidents...
• Monitor and maintain system health and performance
• Develop, maintain and support Disaster Recovery plans on the weekend
• (bi-annual exercise).
• Participate in improving our monitoring and alerting tools for the support
• team to be more proactive on incidents: Monitor group mailbox,
• assigning/escalating appropriately...
• Contribute to Knowledge Management and Documentation: Documents
• support procedures on wiki; Owns team knowledge base on wiki for all in-
• scope applications; Provides support to end-users on how to use the
• application...
• Ensures Follow-the-Sun and regional support teams are trained as
• required, in particular over new releases;
• Communicates a daily handover document to Follow-The-Sun support
• teams, where appropriate;

• 2 to 5 years of total experience including 2+ years supporting IT in a
• capital markets environment: understanding of market risks, PnL, basic
• knowledge of financial products Fixed income, Rates, Credits, FX Spot...
• Knowledge of Python (scripting)
• Knowledge of ITIL
• Very good communication skills
• Able to work in team and taking proactive actions
• Be able to work in a Follow the Sun model: Shifts start from 7am