Job Description

Operational Excellence/ Performance Management/ KPI deliverables

• Work together with Global Customer Management office to organise and host QBR at global/ lead region level with key customer's senior management team in SG

• Prepare and lead in Global Monthly Business performance reviews and identify continuous improvement areas with customer's Global Logistics team (SG)/ customs compliance teams (SG/Overseas)

. Measure and ensure KPIs are met; identify root causes and corrective action plans (CAPA) to ensure no recurrence

• Support in-country local performance review meetings with regionally developed KPI scorecards with local customer supply chain managers

• Act as escalation point for Global Logistics team in terms of any operational issues faced

• Support the creation and update of master operating procedures

• Cross-share best practices across different sites to enhance productivities and service levels across different sites

• Review the scope of work for major RFQ/ tenders, and support implementation of new business wins after every RFQs/ bids

• Serve as knowledge repository and centre of excellence for customer related business intelligence
  

Customer programs and projects

• Create growth opportunities by identifying/ translating customer needs + business trends into potential solutions and turning this into a successful program rollout

• Regular program rollouts (e.g. new product implementations/ traditional year end pre-christmas retail rush/ BCP developments)

• Special project rollouts (e.g. potential new manufacturing site explorations/ security enhancements/ after-sales service/ omni-channel explorations)

Requirements:

• Degree holder

• At least 3 years of relevant Key Customer Program Management experience in freight forwarding industry

• Knowledgeable in freight forwarding business

• Good communication and interpersonal skills, written and presentation skills

• Strong analytical, data analysis and problem solving skills

• Proficient in MS Excel, Powerpoint

• Proven project management skills

• Self-directed and proactive working style
  

Selected candidate will be awarded with a competitive compensation package and a rewarding career. Please click "Apply" to submit your application with your full cv and include your current/last drawn salary, expected salary and your availability/notice period. For any enquiries, please write to meisee(a)thameshr.com We thank you for your interest in this application and regret that only short-listed candidates are notified.