Job Description

Key Responsibilities:

Greet guests warmly upon arrival and establish a welcoming atmosphere. Act as the primary point of contact for guest inquiries, concerns, and special
requests.


Build positive relationships with regular and new guests to foster loyalty. Monitor service quality throughout the guest journey, from arrival to
departure.


Handle guest feedback professionally, resolving issues promptly and
escalating when necessary.


Maintain high visibility in guest-facing areas to address needs proactively. Collaborate with front-of-house and back-of-house teams to ensure smooth
service operations.


Provide training and support to team members on delivering outstanding
guest experiences.


Step in to assist during high-volume periods to ensure service consistency. Gather customer feedback through surveys, reviews, or informal
conversations.


Analyze feedback trends to recommend improvements in service or
operations.

Requirements:

Previous experience in hospitality, customer service, or a related field;
leadership experience preferred.


Exceptional verbal and written communication skills; ability to engage
effectively with diverse audiences.


Quick thinking with the ability to resolve conflicts and handle complaints
tactfully.


Ability to motivate and support team members in delivering top-notch
service.


Adaptability to varied situations, including busy periods and challenging
guest interactions.


* Familiarity with POS systems, and guest feedback tools is a plus.