Job Description

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Roles & Responsibilities

The Guest Services Host is an integral part of the Workplace Experience team. This role will be responsible for setting the stage for a positive and productive stay and utilizing a customer interaction system to provide high-quality, knowledgeable and consultative customer service and administrative support. This position is unique as it supports the local Singapore office, but it is also integrated into our global customer service support team.

Responsibilities & Qualifications

Other key responsibilities include:

\xc2\xb7 Offering a genuine welcome to all visitors and personnel and escorting internal and external clients to their destination.

\xc2\xb7 Curating experiences in the workplace to make the internal and external client feel valued and part of the community.

\xc2\xb7 Maintaining Guest Services and other relevant inbox communication, in collaboration with global WE 24/7 team, to ensure prompt, one-stop resolution service to internal and external clients.

\xc2\xb7 Ensuring workstations, offices, and collaboration spaces are presentable, equipped, configured to customer specifications and ready for use.

\xc2\xb7 Executing the food and beverage experience for the office and conference centre, including menu planning, presentation and breakdown, engaging with requisite stakeholders as required

We\'d love to hear from you if you:

\xc2\xb7 Take a customer-centric approach to your work

\xc2\xb7 Possess the ability to utilise and navigate various technology platforms and applications

\xc2\xb7 Handle confidential and sensitive information with the appropriate discretion

And have:

\xc2\xb7 Hospitality or customer service management experience desired

\xc2\xb7 The ability to work a flexible schedule; occasional evenings and weekend shifts will be required

Office Secretaries