Job Description

Job : Operations
Primary Location : Asia-Singapore-Singapore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 09/Apr/2023, 10:17:27 PM
Unposting Date : Ongoing


Background: The role holder is accountable for end-to-end delivery of Financial Markets Client Solutions Transformation agenda covering all the streams of products. Critical alignment across Business, Product, Operations and Technology to drive the necessary change in supporting growth in Client base and driving evolution of the channels in how we engage and interact with clients. The key objective of the Client Solutions team is to create an unparallel client experience for our clients across our footprint. This should be uniform and consistent across all booking locations. The mandate of this team commences from post sales through to day-to-day servicing of our clients including the design and enablement of all post trade digital capabilities for our clients through both S2B NG and Vendor platforms. The core function of this team currently includes implementation, local service management, client onboarding to digital channels, client services and client support, for Securities Services, Financial Markets and Prime Brokerage. This team will act as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing. This team will also project-manage the strategic implementation of our post trade digital capabilities, as an outcome of client mandates, SCB (eg. Subsidiarization) or regulatory driven (eg. Brexit) initiatives Overall strategic direction is to focus on deepening client relationships, through consistent coverage for priority clients in line with Business and CCIB demands, while delivering \xe2\x80\x98Top-Tier Client Experience\xe2\x80\x99 with demonstrable effect on revenue retention/growth, cross-sell and innovation partnerships High Level Objectives: FM Client Solutions Strategy Alignment & Oversight

• Provide thought leadership on strategy, cost, solution design, FM alignment, architecture, and risk, as it pertains to Ops Productivity & Efficiency investments
• Ensure necessary forums in place to provide transparency and oversight to Global Head FM Client Solutions, and other levels of MT (ie. FMO MT, FSS MT, FM Sales MT, FM COO)
• Establish escalation framework across all Client Solutions initiatives to ensure proactive mitigation of blockers and other delivery risks
• Factor in growth demands, risk & regulatory requirements in backlog curation, in addition to FTE benefits
• Work with Central Ops stakeholders to ensure alignment between prioritized Client Solutions initiatives and other functions (Finance, New Business, Cost & Capacity, Strategy, SMEs, Policy/Procedures, Risk)
• Implement necessary tooling for effective alignment & oversight
• Develop the FM Client Solutions strategy with the aim of creating a best in class for all the post trade client touchpoints to deliver a globally consistent end to end client experience across our markets, products, and clients
• Accountable for defining and delivering against the top FM Operations Key Results regarding Client Solutions, that are key aspects of the FM and CCIB strategic goals.
• Partner with our technology teams on the Client agenda, seeking opportunities to commercialise innovative use of technology. Focus on Channels and work closely with Digital Channel Head for driving change.
• Build partnership with senior stakeholders within the FM business, Global Banking, COO and across the wider FMO organisation to promote a Client first culture
• Influence industry perspectives on Client Solutions and adopt industry best practice observations that are relevant to the Bank.
• Enable FM client revenue, through collaborating with FM and CCIB businesses to design, pilot and support services to deepen our client relationships and facilitate increased client flow.

Business Efficiency and Measurement

• Work with Capacity Management owners to ensure effective metrics are in place for prioritized initiatives
• Proactively and continuously validate expected benefits and re-prioritise as required
• Upon successful delivery of product solutions, support central and functional teams in recovery and realization of benefits
• Engage with global CCIB Client Coverage teams \xe2\x80\x93 Client Managers and Relationship Managers to identify opportunities for client enablement and gather insights on opportunities to transform client experience.
• Provide inputs into monthly MBR forums and annual budgeting processes
• Ensure eCIO and other BE related tracking mechanism are up to date and reflective of Ops Productivity & Efficiency programme deliveries

Stakeholder Management

• Building strong, influential & trusted stakeholder relationships at all levels; with focus on senior group level stakeholders
• Act as a conduit between all key stakeholders and the MT to ensure that our strategic agenda is delivered effectively despite potentially conflicting agendas & priorities of our stakeholders.
• Effectively communicate strategic agenda, and progress through regular face to face engagement & timely communication (e.g. via email, in PED steering committees, business forums & project updates)
• Responsible for creating a stakeholder engagement plan & ensuring that this is delivered against

Regulatory & Business Conduct

• Provide leadership within the FM Operations team to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements.
• Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups\xe2\x80\x99 valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions
• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Embed the Group\xe2\x80\x99s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. Lead by example by displaying exemplary conduct behaviours and take personal responsibility for:
• the conduct of individuals in FM Operations team ensuring behaviours set out in the Group Code of Conduct are followed.
• FM Operations achieving the outcomes set out in the Conduct Principals and Pillars.
• both direct and indirect/dotted line managers are individually accountable to proactively communicate, collaborate, and agree on the conduct ratings of employees.

Client Solutions Product Owner Responsibilities

• Develops and owns the vision of the squad and holds accountability for delivering on key objectives and NorthStar
• Responsible for creating, sizing and prioritizing user stories for the squad to deliver on daily basis
• Defines product requirements and makes sure they are complete, integral and consistent
• Contributes to squad product development to the extent of her or his competence
• Define squad objectives and scope, taking into account resource constraints and long term vision
• Manages relationships and synchronizes it with the Tribe Lead, Chapter Lead and other Product Owners in Squads responsible for related products to align on roadmaps, priorities and dependencies
• Build and prioritize Squad backlog in terms of user stories to achieve business goals, continuously keep the backlog up to date
• Holds regular meetings to update product backlog and ensure requirements are correctly understood
• Participate in planning of the Squad\'s sprint to reaffirm priorities and clarify the requirements
• Interact with other Squads and tribes in synchronization ceremonies to implement cross-squad tasks
• Lead team through the process of clarifying requirements and delivery expectations with stakeholders
• Working with Tribe Lead, dynamically allocates resources within the squad based on (i) squad backlogs and (ii) resource needs

Key Stakeholders

• FSS MT, FM Sales MT, FM COO, FM Change, FMO MT
• Operations Heads; Finance Head; Country / Regional Operations teams; Country / Regional Business teams
• Business Finance, Operations Finance

Other Responsibilities

• Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group\xe2\x80\x99s internal and external reputation and indirectly influence the bottom line.
• Promote the Group\xe2\x80\x99s brand and Here for good with employees, clients and regulators.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Maintain effective communication with key stakeholders, including regulators and staff

Role Specific Technical Competencies

• Capital Market Industry Knowledge
• Securities Services Product
• Securities Services Process
• Client Services Skill
• Communication Skill
• Negotiation Skill
• Presentation Skill
• Influencing Skill
• People Management Skill
• Decision Making

Qualification

• 15+ years of Banking Industry experience
• 10+ years of Client Service/Program Management/Transformation experience
• Experience in capital market industry is preferable.
• Leadership skills within a matrix environment

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers