Job Description

Credit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Credit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit www.ca-cib.com

Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/

Reference 2022-72337

Publication date 21/09/2022

Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Head of Monitoring and Automation(Ref 47687)

Contract type

Permanent Contract

Job summary

Job summary
He/She will be a service delivery technical manager for all Monitoring And Automation tools . As such, he/she is accountable for his/her team to operate & deliver a good level of RUN and Build services to stakeholders & partners and for the technology expertise in his/her scope.

As a Service Manager of his/her team, he/she:
ensures the IT Production activities in his/her perimeter are rightly performed by his/her team complying with defined norms, standards, processes and procedures,
is responsible to meet defined KPIs for Request, Incident, Change, Problem and Knowledge Management
Manages project planning, developing and executing the automation and Monitoring tools and related processes
assigns technical tasks and manages delegation for technical issues,
animates the team to encourage collaboration and sharing of best practices,
has a role in supporting technical skills development and provides training when required,
supports new technologies and leverages them to provide consistency of service across streams,
manages service improvements for all Monitoring and Automation services supported throughout the organization,
documents, reviews, maintains and shares relevant technical information to the team
provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
implements and develops improvements based on best practices,
focuses on automation and optimum use of the team to improve efficiency,
drives and delivers root cause for any high severity issue,
reviews technology changes to identify potential risks,
is responsible for problem management and resolution.

As an experienced manager in Monitoring and Automation Tools and Processes, he/she:
supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
facilitates transformation projects and suggest future directions for new areas of improvement and change,
guarantees the production readiness and license to operate of new projects and solutions,
is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
actively assists in identifying the most technical skilled candidates for open roles,
technically coach and develop partner resources to improve quality and productivity,
defines the technical skillset required to support technologies.

Position location

Geographical area

Asia, Singapore

City

Singapour

Candidate criteria

Minimal education level

Below secondary leaving certificate / GCSE

Academic qualification / Speciality

Bachelor degree and above

Level of minimal experience

6-10 years

Experience

Job specific environment and/or organization and Candidate profile

Deployment of Service offers via a marketplace based on MicroFocus products (OO and CSA) (formerly HP Software)
Design/Develop/Evolve/Maintain (MCO) workflows and tools that meet technical and functional needs
Support teams in the evolution of their operating methods in the context of industrialization
Integrate the automatons of third-party teams in order to constitute a service catalog