Job Description

#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our o #GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement) About The Team UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers. About The Role The APAC Sales Operations team for Uber Delivery is looking for a candidate to cover this role for 12 months. This is an exciting opportunity for a high performing candidate to get exposure to the APAC market across the sales organisation! The APAC Sales Operations team is currently made up of in-country sales operations teams who directly support the local sales organisation and a central team who support all APAC markets across sales compensation, sales systems and data & analytics. This role will manage all of the country sales operations leads plus the vertical leads in the central team (total team HC is 22 people). In addition to providing support and guidance to 6 Direct Reports, the Head of Sales Ops role is a key partner to the country Heads of Sales and GMs across APAC, providing them with guidance and input on sales best practices on a regular basis. This role is also a critical stakeholder to the Global Sales Systems & Operations team, ensuring that tooling and product support is relevant, applicable and compliance across all APAC countries. Your Impact in Role: Partner with APAC General Managers and sales leaders to establish productivity benchmarks and driver metrics to beat efficiency goals across sales and client success Critically evaluate Sales incentive plans and iterate and improve as the business evolves, considering all factors like alignment with business needs, cost efficiency and return on investment Influence and implement rules of engagement across selling teams, handle disputes and overcome conflicts around territories and attainment crediting Manage an impactful team of analysts and managers, driving consistency, scalability and standard methodology sharing wherever possible The Experience You'll Bring: Proven experience in a senior sales strategy and/or operations role, with experience leading teams within a highly complex, matrixed organization Proven experience on sales performance, forecasting, quota planning, and sales compensation models Expertise in defining and crafting operational strategy and scaling business operations, including driving cross-functional projects end-to-end Familiarity with data sets, SQL, Salesforce.com or other CRM What's in it for you Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it's like to work at Uber today. We pride ourselves on the amazing team we've built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber, #OneUber. Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with # OneUber in mind, supporting the whole you and the way that you work best. We provide our employees with monthly Uber credits to use against the full value of Eats & Rides (whichever applicable in your market) plus a 17% discount (excluding non-restaurant food deliveries) on orders through our App (which exists even when your credits expire). Family comes first, and our paid parental leave (minimum 18 weeks full pay with additional benefits or paid leave depending on your location) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to, flexible return to work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around) Reset, Refresh and Recharge: we have a generous paid leave policy , providing paid leave in addition to the statutory annual leave depending on your location (excluding certain roles in the CommOps org). Additional eligibility requirements apply. Personal health and wellbeing - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including gym / fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support. Uber has always been a flexible organisation and COVID has only amplified this. Our global policy is 50% of time in office, and employees can apply to be fully remote if you think that's best for you. We also provide opportunities to work for one month a year in another Uber location. These opportunities are tailored to specific individuals, roles and teams, subject to applicable terms and conditions. When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program catered lunch / breakfast (location dependant) and you'll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks. The benefits mentioned here, to the extent they are in addition to those minimum statutory requirements, are provided at Uber's sole discretion and are subject to change in the future. Terms and conditions may apply to each benefit.