Job Description

Job Profile Summary: This role will effectively develop and implement strategies for Quality IT service delivery, through managing internal & external providers in order to support organisation & technology strategy.
As part of this dynamic role, the candidate will report to CITO and work closely with business & IT colleagues to identifying and implementing cost-effective technology solutions for all aspects of the business. :

• Curate & implement the strategy for Technology - Operational Integrity, Infrastructure & IT Operations;
• Maintain oversight on IT infrastructure impact analysis, Infrastructure costs and Operationalization including (but not be limited to): solution designs, data flow, network, operational model, security infrastructure, firewall network and server/Operating System, configuration, Access Management, middleware & application level infrastructure recommendations.
• Provide authoritative consultancy to both internal and external stakeholders on a range of infrastructure, connectivity and operational subjects
• Undertake regular reviews and establish monitoring mechanisms to ensure compliance to MAS TRM, IT policies, BCP and IT security
• Maintain oversight on Technology Department & technology Infrastructure budgets
• Monitor changes in the technology sector to discover ways the company can improve and develop. Provide business cases for acquisition of new technologies and/or system developments to deliver business initiatives.
• Oversee alerting frameworks, exception reviews, logs and events to build a preventive stance towards any site reliability or performance issues; Lead teams to build Effective monitoring frameworks get feedback from production to increase customers satisfaction, acquisition and retention
• Ensure that rich diagnostic data about infrastructure performance/ other issues is fed back to development teams via automated monitoring; Maintain oversight on action taken by infrastructure teams basis this information to mitigate the issues quickly and minimize user disruption
• Managing supplier and vendor relationships and ensuring adherence to service levels and group policies
• Establish metrics, Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and protocols
• Anchor department & project steering sessions involving key stakeholders and providing guidance, prioritization, improvement and escalation of Technology matters
• Contribute to the capture, dissemination and embedding of best practices in technology management through networking, compliance with knowledge management practice and promotion of new and better ways of working
• Contribute to the identification, assessment and management of technology risks in Singapore

Technology policy implementation & process adherence

• Ensure and monitor effective implementation of the internal & external policies, process and procedures (e.g. patching, security baseline, AV); Program manage infrastructure migrations and upgrades across various applications to lead and implement BAU security related initiatives and projects
• Drive strategic engagement between Technology, Technology Risk Management and outsourced service providers
• Oversee monitoring and management of EOL/ EOS products
• Participation in internal and external audits; oversee review and remediation of audit findings
• Supervise on-going security monitoring of information systems, including assessing IT security risk on a regular basis
• Ensure IT infrastructure, systems, process and access credentials are properly documented and maintained

Who we are looking for:

• Proven experience as an Infrastructure leader with overall experience between 12 - 15 years
• Demonstrated ability to understand business strategy & technology process processes & its successful translation into technology infrastructure solutions
• Extensive experience with cloud
• Familiar with managing technologies such as database, Java, REST APIs & Azure Cloud
• In depth knowledge in managing security and compliance
• Familiarity in SCCM, Qualys or any other security tool
• Excellent attention to detail, data accuracy and data analysis

Competencies & Personal Traits

• First and foremost, be an exceptional builder of great people
• Highest standards of Collaboration & Teamwork are critical to this role
• Strong communication skills & ability to engagement senior management on strategic plans, leading project steering committees and status updates etc.
• Excellent problem analysis skills. Innovative and creative in developing solutions
• Ability and willingness to be hands-on; Strong attention to detail
• Ability to work independently and handle multiple concurrent initiatives
• Excellent organizational, vendor management, negotiation, and prioritization
• Proven leadership & stakeholder management skills
• Proven ability to collaborate to deliver for business outcomes
• Good coordination skills with various stakeholders (internal & external)
• Strong willingness to deliver quality

Working Experience
A minimum of 12 years working experience in a leadership role in Technology Infrastructure

Education Bachelor’s in computer science, Computer Engineering or equivalent; Suitable certifications