Helpdesk Engineer

Ang Mo Kio, Singapore

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Responsibilities

Monitor enterprise IT networks and server systems
Single point of contact with customers/users, resolver groups, third party service providers and other departments
Answer hotline calls and respond to e-mails within agreed timescales
Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
Maintain documentation and comprehensive records of issues and problems

Diploma in Computer Science / Engineering/ Information Technology or equivalent
Min 1 year\xe2\x80\x99s working experience as helpdesk agent, experienced in fronting customers
General knowledge of Windows 7, Printers, Network with prior experience in applications support, Usage of prior ITSM like Managed Engine and ServiceNow is a plus.

Shortlisted candidates will be offered 2 Years Agency Contract employment.

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