Helpdesk Engineer Sl
Job Description
:
The Role
1. Provide prompt and efficient technical support to customers experiencing issues with our CFIT applications via email, phone calls and live chat.
2. Troubleshoot and resolve software-related problems, guiding users through solutions and ensuring a positive customer experience.
3. Proactively engage with customers to promote the use of our CFIT applications, highlighting their benefits and features.
- Educate users on software functionalities and encourage the adoption of new features.
4. Actively gather feedback from customers regarding their experiences with our CFIT applications.
- Document and categorize customer feedback, ensuring clarity and detail.
- Regularly report customer feedback to the CFIT applicatoon owner for improvements.
Requirements:
- With 2-3 years experience in a Customer Technology and applications support related role with helpdesk experience.
- Good working knowledge of web-based and eCom, CRM, logistics applications
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Job Detail
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Job IdJD1391219
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned