Job Description

Job Details

Location Singapore Salary SGD5000 - SGD6000 per month Job Type Permanent Ref BH-175005 Contact Marcus Soong Contact email
Email Marcus Posted about 2 hours ago
Responsibilities:

• Monitoring, maintaining, troubleshooting computer systems and networks problems
• Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
• Install and set up laptops, printers, phones, operating systems and applications (and other necessary equipment)
• Image computers according to specification using SCCM/JAMF/MDM
• Active directory maintenance
• Office 365 and corporate software related support
• Supporting the roll-out of new applications and hardware
• Repair and support equipment as necessary
• Act as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures.
• Ad hoc tasks and projects as needed

Requirements:

• 3 - 5 years prior experience in a helpdesk support role with strong troubleshooting and problem solving mindset
• Strong knowledge of Microsoft Windows operating system’ Microsoft Office products
• Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote control support tools
• Confident in managing relationships with APJ stakeholders across levels and vendors
• Proven operator in processing support requests across APJ amongst other priorities
• Team player mentality in a regional & global team
• Ability to work independently in a fast paced environment
• Can work in flexible hours within a global team