Helpdesk Support
Pasig, Philippines
Job Description
- First point of contact for all users calling for Helpdesk Support hotline.
- Deals with hardware and application support queries and issues reported to the support desk
- Take ownership and responsibility of issues from start through to a successful resolution
- Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
- The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person and other Helpdesk related applications.
- Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
- Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.
- Health insurance
- 8 hour shift
- 13th month salary
- Pasig City: Reliably commute or planning to relocate before starting work (Preferred)
- Technical Support Representative: 1 year (Preferred)
- BPO: 1 year (Preferred)
- IT: 1 year (Preferred)
- Helpdesk: 1 year (Preferred)
- English (Preferred)
- 100% (Preferred)
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Job Detail
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Job IdJD1008417
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPasig, Philippines
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EducationNot mentioned