Job Description

Are you ready to create inspiring experiences, creating places for good with us? We are very serious about attracting, developing, and retaining talented employees and we precisely know the qualities Are you ready to create inspiring experiences, creating places for good with us We are very serious about attracting, developing, and retaining talented employees and we precisely know the qualities we're looking for. If you are seeking a promising career in Capri by Frasers at Changi City / China Square and have a demonstrable people-focused philosophy, then we are very interested in talking to you about a potential role in our business. ABOUT THE ROLE We are looking for a Duty Manager to oversee facilities, security, and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment for employees. You will also meet regularly with upper management to stay up to date with organizational changes, issues, and improvements. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals. WHAT YOU'LL BE DOING Plan, execute and monitor on team trainings including performance in a timely and orderly manner. Plan and roster the Guest Relations team shift. Adhere to the policy and procedures with regards to guest handling and service processes to ensure the welfare of guest and property. Ensure all guests' feedbacks and requests are attended to promptly. Ensure that check-in and check-out procedures are handled smoothly and efficiently. Ensure that all payments received are in order with no write off. Ensure staff are working responsibly and efficiently. Maintain staff morale and discipline. Log and communicate all incidents to the manager and relevant departments. WHAT YOU WILL NEED Bachelor's degree and/or diploma in hotel management or related field 3-5 years of hotel operations experience Strong customer service skills Guest centric oriented Good oral and written communication skills Attention to details Good planning and organizational ability Must be able to work well under stressful situations and handle challenges in a professional manner WHAT WE ARE LOOKING FOR A Talent who can work with peers and team members in a harmonic way and shows respect for views and contributions of other team members. A talent who can work independently with minimum supervision on assigned tasks. A talent who has an eye for detail and service oriented. #Frasers PROVIDES our #TALENT A trusting, respectful, and fun culture The best tools and training to get the job done the right way A solid pay and benefits package A team you can be proud of - we've been awarded! Opportunities for professional grow If you thrive in a fast-paced environment where you can make a difference in people's lives, apply today to join us. P.S: - SHARE THIS! Do not be afraid of friends or co-workers stealing this role. We have multiple openings! If you are amazing and smart, we will find a place for you. WHY YOU WILL LOVE WORKING AT FRASERS Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our business. Collaborative - We partner, challenge, and support each other. Progressive - We are proactive, energetic, purposeful and embrace changes. Respectful - We listen, seek to understand, believe, appreciate, and value each other's commitment. Real - We celebrate diversity, do what is right, take ownership and accept accountability. ABOUT FRASERS The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing, and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses, and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative, and respectful culture. Diversity brings us closer to the communities we serve Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.