Job Description

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it\'s all about the people. Because we genuinely care.

Located in Marina Bay, Pan Pacific Singapore is an international 5-star hotel focused on providing personalised care to travelers. 790 contemporary rooms and suites provide beautiful views of the harbour and city while the hotel\'s six restaurants and a bar offer a variety of quality global cuisine to guests.

The Role

The Housekeeping Manager will ensure the overall cleanliness of the hotel are maintained at the highest of consistent standards in the most cost effective and productive manner. Monitoring of guest supplies and cleaning supplies, leading the team to create a memorable experience for the guest. Leading the Housekeeping Operations Managers & Laundry Manager on day to day functions. Assisting and relieving the Housekeeping Operations Managers and Assistant Executive Housekeeper during their leave and as required. Provide administrative functions in the areas of stocks requisition, recruitment, performance management and social welfare of the Housekeeping Associates. Identify training and development needed and work together with the Housekeeping Trainer/Educator, to ensure Housekeeping\'s Trust You, Forbes and TripAdvisor scores meet set goals.

Primary Responsibilities

1) Learning and Development

• Leading and working together with the Housekeeping Operation Managers and Laundry Manager to educate all Housekeeping Associates in their respective roles and their continual development in their respective career path with the Hotel.
• Training and development of Team Leaders/Supervisors to improve the competencies of their position and develop them for career progression.
• Scheduling and conduct daily communications meeting with all Housekeeping Associates to enable a free two-way expression of ideas, concerns or other issues that may relate to any matter in the Hotel.
• Sharing of TrustYou, TripAdvisor and any other form of Guest Comments/Feedback, scores to all Housekeeping Associates and implement and take appropriate action to rectify immediately.
• Understanding and uphold PPHG ethics and core values. Demonstrate integrity and work with the diverse teams.
• Conducting annual performance development reviews for those Associates under his/her care. Assist in ensuring training and appropriate development plans for Associates are implemented.

• Monitoring and ensure a continual comprehensive preventative housekeeping programme for the entire hotel.
• Ensuring the maintenance and upkeep of all equipment used in the Housekeeping Department.
• Ensuring the completion of all work orders pertaining to Housekeeping Department.
• Stock taking annually all Housekeeping\'s equipment and tools.
• Stock taking annually all Housekeeping\'s linen.
• Overseeing all external contractors to ensure they are working in line with the local policies.
• Overseeing all maintenance of plants and floral arrangements within the Hotel.
• Implementing and maintenance of an Environmentally friendly approach to all aspects of the Housekeeping Department in line with our Green Environmental Policy and 14001 program.

• Maintaining a high level of guest service and ensure prompt and professional response to all guest requests.
• Supervising the Rooms Operation Management System (HotSos), including Guest Rooms, Floor Corridors, Public Areas, Laundry, Linen Room, Uniform Room, F&B Outlets, Meeting Rooms, Associates Changerooms.
• Supporting and assign Housekeeping Associates as required to meet guest service demand.
• Assisting in ensuring all uniforms for all Housekeeping Associates are maintained in top condition, cleaned and ensure Housekeeping Associates are well presented at all times.
• Performing regular inspection of work areas and duties performed by Housekeeping Associates.
• Inspecting VIP arrival rooms and ensure all are in order prior to arrival. Offer action plan to achieve service excellence.
• Conducting weekly room inspection with Housekeeping Operations Managers, Team Leaders/Floor Supervisors and Room Attendants to ensure service standards are maintained.
• Working together with the Assistant Executive Housekeeper and Trainer / Educator to ensure active implementation and enhancement to Corporate branding and brand standards.
• Undertaking the role of brand standard mentor and continue to develop and deliver a higher standard of guest expectation.
• Setting good hygiene practises based on fundamental cleaning principles to achieve \xe2\x80\x9c0\xe2\x80\x9d defects results.

• At least 5 years of experience in hospitality industry in housekeeping management role.
• Possesses problem solving, reasoning, motivating, leadership skills, organizational and training abilities.

Pan Pacific Hotels Group