Job Description

Company Description

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don\'t do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.



The Housekeeping Manager is responsible for managing the department in a professional, efficient and flexible manner. He/she will ensure high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organizing, directing and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages the daily Housekeeping Operations for Rooms and Public Area

\xc2\xb7 Supervises the upkeep of the entire property premises to maintain an immaculate and luxurious state according to the property Brand Standards. Priority and full attention are to be given for VIP arrivals.

\xc2\xb7 Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics.

\xc2\xb7 Upholds a flawless impression and perception of the property\xe2\x80\x99s products, services and colleagues.

\xc2\xb7 Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organization and delegation of duties.

\xc2\xb7 Perform other duties as assigned.

Provide a guest experience that exceeds guests\xe2\x80\x99 expectations

\xc2\xb7 Ensures guests receive the experiences as per Brand Standard Operating Procedures (SOP), local SOPs as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.

\xc2\xb7 Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management and leadership of the Housekeeping Team

\xc2\xb7 Leads the Housekeeping Team to constantly create an all-encompassing and welcoming working environment for a diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues.

\xc2\xb7 Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Qualifications

Diploma or Degree preferably in hospitality or related field

Minimum 4 years of relevant industry experience, minimum 2 years in a management level position

Experience in luxury hotel/resort environment preferred

Additional Information

• Fluent in both oral and written English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests
• Able to resolve problems and make decisions confidently
• Adaptable to multicultural guest needs and works seamlessly with colleagues from diverse cultures
• Uses sensitivity and discretion in supporting guests\xe2\x80\x99 needs
• Leads to constantly improve the guest service experience
• Leadership skills \xe2\x80\x93 collaborative, enabling, and entrepreneurial
• Career focused, wanting to grow and develop, self-motivated
• Flexible, willingness to embrace and responds to change effectively

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