Job Description

HR Helpdesk Manager Location: Philippines Our vision is to love brands, done sustainably, for better shared future. We strive to provide cutting-edge excellence in ingredients, innovation, design, and marketing. As a HR Helpdesk Manager, you’ll lead and support the Helpdesk team to work in close coordination with other People Services teams, Payroll, COEs, Vendors, other internal teams and SBPs, to successfully deliver HR services operational support, in accordance with agreed SLAs and business requirements. We are looking for people that have a passion for building relationships and will be proud to be a representative of our brands, are results driven and have total rewards and benefits operations experience. What You’ll Do for Us

• The HR Helpdesk manager is a key player in driving exceptional Customer Satisfaction levels by implementing and running World Class Customer Service Standards, leading a team of several HR Customer Care agents supporting over 4,000 employees within the APAC region.
• The role partners closely with SBPs, COEs and global teams for the delivery of all policies, programs, and tasks across the region. The role also partners closely with the above stakeholders across geographies, to drive standardization, improvements and effectiveness of services provided, using relevant measurement and feedback tools to ensure the quality and value of service delivered meets KO standards and Operating / Service Level Agreements.
• Leads deployment and adoption of any new system or technology to enhance and automatize the processes
• Responsible for the development and accomplishment of the metrics and make the right corrections/ modifications according to business needs.
• Identifies and manages process improvements, system enhancements needed to support the successful design, development and implementation of HR plans, programs, processes, and new tools to drive greater effectiveness and efficiencies.
• Leads, supports, and coaches the team in the delivery of the current scope, manages priorities, ensures activities are handled effectively by modifying plans and actions in own areas of accountability.
• Acts as Account Manager supporting one Business Unit on end-to-end HR Service Delivery.
• Drives capability building on HR Services in the APAC region.

Qualifications & Requirements

• At least 6 years of experience in Human Resources in multinational companies, preferably under a shared service environment with 3 years Leadership experience.
• Has good understanding of performance metrics in a Helpdesk Environment
• Good knowledge and experience on Workday Modules
• Excellent communication skills, with experience on training delivery/ facilitation
• Experience interpreting data analytics to derive business insights and drive Customer value
• Customer service orientation – ability to understand the business expectations and shape solutions, which allow to meet them
• Ability to balance immediate and long-term priorities
• Drove process improvement, digitization, and systems enhancement efforts

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.