Job Description

Date Posted: 2022-07-05-07:00 Country: Singapore Location: 28 Teban Gardens Crescent, Singapore We have a fantastic job opportunity for HR Specialist position with a Global Corporation American home appliances corporation that will be based in West side of Singapore. Job Responsibilities:

• Corresponding on queries from employees via calls / emails that HR related e.g: leave, salary, hr benefits related, etc.
• Understands OTP, bonus, SIP letter, recurring payment, additional payment matters
• Manage all processes and documentation related to Employee Life Cycle (Offer Creation, Pre onboarding, Onboarding, Probation management, P-file management, Job changes, letter generations, Termination) and HR operations ( BGV, Visa processing support, Leave management, and support etc.) for assigned region/ countries
• Perform root cause analysis on critical issues and escalate to the lead whenever required
• Create, manage, and resolve tickets, queries and transactions related to HR module via case management system
• Adhere to and demonstrate high proficiency in agreed KPI’s, SLAs and employee service standards.
• Update/Review SOP’s, process flows and participate in internal and external audits as needed.
• Leverage HR knowledge base to provide consistent customer service.
• Participate in continuous improvement projects to advance employee experience and augment efficiency.
• Apply sound judgement and discretion with sensitive information. Assist in internal and external audits.
• Work with IT in case of technical issues with the Telephony system and responsible for managing the monthly work roster and running reports on call data.
• Ability to improve processes to improve stakeholder and employee experiences and take accountability for the deliverables.

Job Requirements:

• Min Degree holder with min 3 years relevant working experience HR related matters.
• Strong customer service orientation and good experience in communicating with various channels & cross department.
• Familiar and understand of HR policies and procedures.
• Excellent experience with HR case management systems payroll duties.

Other information:

• Working Location: Teban Gardens & Jalan Ahmad Ibrahim
• Working hours: 8.30am – 5pm (Monday to Friday)
• Able to multi-task incoming queries tickets within SLA and accountant to handle within time-schedule.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice