Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.






Working Arrangement Hybrid The HR Employee Experience team creates experiences employees love by utilizing cutting-edge technology and tools to enable personalized, curated experiences in the moments that matter. As an HRIS Analyst on the Experience Solutions team, and member of the broader Employee Experience team, you will work together with the global HR Business Partners, Recruiters, and other HR colleagues to provide the best HR service for our employees and managers. You are passionate about delivering high quality, personalized customer service. Leveraging your technical acumen across HR Systems and your HR functional knowledge, you provide guidance to end users and oversee access management, transactional processing of tasks, including ongoing auditing, and the data control and maintenance of our HR systems, ensuring compliance and accuracy of employee data in our HCM systems, globally. You are always looking for ways to innovate and improve the employee experience, promoting and advocating for our technology. You are plugged in to what’s happening in our HR Systems through vendor resources including community of best practices, peer networks, etc. You embrace a learning mindset and applying new advances in technology for the organization that exemplify and uphold our vision and strategy. You are open and inclusive and celebrate diverse opinions. Responsibilities:

• Support high volume, time-sensitive tier II cases from our clients and service center in alignment to SLAs
• Provide day-to-day troubleshooting, data management and process security requests for our HRIS (Workday)
• Process mass uploads (EIB) requests and diagnose errors and integration failures across our various HR Systems
• Provide day-to-day support to user transcripts and learning objects available in our learning management systems (Cornerstone and Edcast)
• Perform and understand content of global audits, and recommend new audits required, where applicable to maximize data integrity
• Support HR cyclical processes, projects, and vendor release testing, as required
• Participate in end user training on our HR systems and processes
• Identify trends and provide recommendations in support of simplifying and improving processes and procedures to improve effectiveness and enhance service provided to customers and drive data accuracy and global compliance.
• Ensure SOPs and process documentation are updated or created for any new work acquired
• All other duties as assigned

Qualifications:

• Bachelor's Degree in Human Resources, Management Information System, or equivalent work experience
• 1 to 2 years of experience working in the HR field supporting HR Systems.
• Workday experience required. Experience with Cornerstone, Edcast, Fieldglass, Salesforce Service Now and or Jira, an asset
• Strong technical skills with proficiency in Microsoft based applications including Excel, Word, Access, SharePoint, with a willingness to learn and master other software programs as needed
• Strong analytical, quantitative, and problem-solving skills and the ability to accurately collect information to understand and assess clients’ needs in a timely manner
• Ability to prioritize workload and provide timely follow-up and resolution
• High integrity, sound judgment and discretion regarding the handling of confidential information
• Attention to detail & accuracy a must
• Highly self-motivated, self-starter with the ability to work independently
• Flexibility to handle changing work demands
• Ability to learn and effectively use new technologies
• Fluent in written and spoken English with strong verbal and written communication skills to interact with functional and IT clients
• Willingness to work on rotating schedule (including night shift for North America support)

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com . One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com . Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .