Job Description

Company DescriptionVisa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.When you join Visa, you join a culture of purpose and belonging \xe2\x80\x93 where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world \xe2\x80\x93 helping unlock financial access to enable the future of money movement.Join Visa: A Network Working for Everyone.Commercial and Money Movement Solutions (CMS) is a key business pillar in Visa that leads money movement solutions and platforms for commercial clients \xe2\x80\x93 from micro, small and mid-sized companies to large corporations, government institutions and other payment enablers across their journey. The CMS Client Service team is responsible for closely partnering with our clients and internal cross-functional teams to successfully deliver CMS solutions and platforms, ranging from new client implementations and onboarding to business-as-usual support, consultation and client success.This position serves as a project cum implementation manager and subject matter expert to clients (Financial Institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutions\xe2\x80\x99 suite of products. This is an individual contributor responsible for managing project and product delivery, taking a broad perspective to identify innovative solutions to meet Client needs. This role serves to understand, gather and document Visa CMS clients\xe2\x80\x99 requirements while providing system implementation, training and expert consultation on CMS product features and functionalities.In this role, you are expected to:Provide quality project management and implementation support to Visa client institutions, processors and/or third-party platforms in assigned region to ensure client expectations are exceeded.Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.Coordinate directly with clients to understand product setup requirements and facilitate product installations, conversions and maintenance requests without client impact.As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.Be the voice of the customer - Represent clients\xe2\x80\x99 feedback, enhancement requests, system or operational requirements, negotiate and manage expectations internally and externally.Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and/or SharePoint.Build and enhance positive working relationships with key Visa client institutions, technology providers and internal stakeholders.Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency.Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.While the role is based in Singapore, you will be providing services to clients across the Asia Pacific region.Projects you will be a part of:As part of the team, you will get the opportunity to work on strategically important projects for clients and Visa.

• Working with the hub/regional and global teams to expand B2B cards payment business across the AP region.
• Supporting and working with regional and global client delivery and client services counterparts to deliver a seamless client experience.
• Key focus on commercial card related solutions with opportunities to diversify into money movement solutions where applicable.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.QualificationsWhat you will need:

• Bachelor Degree in Computer Science, Information Technology or equivalent qualifications.
• Minimum 8+ years of experience in product/project management, implementation or technical support in the payments industry/technology industry.
• Functional implementation experience, business analysis. testing, training, or technical support experience in a B2B client-facing role.
• Ability to apply project management methodology to effectively manage and prioritize projects under minimal supervision.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Experience with API project implementations and technology such as HTML, JSON, XML, SQL along with tools such as SOAP UI and Postman is a fundamental requirement.
• Good experience with data-interfacing projects to downline platforms for reporting and reconciliation of commercial card data.
• Knowledge of secure communication protocols such as SFTP, FTP/S and HTTPS, PGP and message level encryption.
• Must be able to understand technical documents such as client facing guides and/or messaging specifications.
• Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.
• Excellent verbal and written communication skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders.
• Ability to communicate clearly with internal leadership team on project status and action items.
• Excellent presentation skills and ability to build effective and clear presentation materials.
• Good knowledge of standard MS Office tools (E.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).

What will also help:

• Previous experience in roles such Software Development, Technical Support or Presales is a plus.
• Knowledge in credit card processing and card processing systems is a plus.
• Experience with Cash Management solutions, fund transfers and SWIFT is a plus.
• Experience with Credit card solutions such as Central Travel Account, Virtual cards is an added advantage.
• Experience working with expense management and financial solutions such as SAP Concur, Oracle iExpense, SAP Hana, Coupa, etc. is strongly desired.
• Basic knowledge of contracts, participating agreements, enrollment forms and/or MSAs a plus.

Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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