Job Description

About Us

Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. The Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey.

Role Overview

The Implementation Manager works with new and existing customers to onboard Revinate’s full suite of products and ensure long-term success. The role is a blend of project and stakeholder management, application configuration and customer-facing communication. The ideal candidate thrives in a fast-paced environment, quickly adapts to new technology and can manage simultaneous projects with varying deadlines autonomously. Be prepared to roll up your sleeves and help establish and refine the processes and systems required to scale our Professional Services organization. Given the dynamic nature of hospitality and the constant demand for new technology, you will embrace change, be a self-starter and go above and beyond the call of duty to drive results for our customers.

Top Three Outcomes for Year One

• To become intimately familiar with Revinate’s growing product suite and to consider yourself a product expert

• To feel confident and proficient with the implementation process with the ability to manage full expected launch capacity

• Begin identifying improvements to the implementation process and how the team can better scale the Professional Services organization

What You’ll Do

• Work directly with hotel customers to implement Revinate products while incorporating each hotel’s strategy and unique needs
• Independently manage multiple implementation projects simultaneously with each project running approximately 6-10 weeks
• Manage customer expectations and deliverables throughout the implementation process to ensure key milestones are met on-time
• Create and improve internal SOPs in order to provide better service and adapt to continuous product changes
• Coordinate with hospitality vendors to ensure integrations and other critical components are completed on time
• Use critical thinking to solve for non-standard requests

Position Location Singapore based

What You’ll Bring

• 3+ years of relevant professional experience, ideally in the following areas:
  • Hands-on project management experience with customer-facing SaaS technology
  • Hotel Operations or Hospitality Marketing background is a plus
  • Experience utilizing hotel systems such as OPERA, roomMaster, Maestro, etc. is a plus
  • Basic understanding of the creation and management of email marketing campaigns
  • Experience with email service providers such as Mailchimp, TravelClick, or Salesforce Marketing Cloud is a plus
• Ability to simultaneously manage timelines, deliverables and overall projects for multiple customer engagements
• Tech-savvy, interested in learning new products and technologies
• Highly organized with excellent communication skills and the ability to help SaaS novices learn new technology
• Experience collaborating with individuals across an organization
• Self starter, who enjoys working in customer-facing roles and team environments, can work autonomously

Excited?! Want to learn more? Apply Now! Our Core Values: Customer Love - When the customer wins, we win One Tribe - United and strong, on a single mission together Speak the Truth - Feedback is a gift - we all improve faster this way Make it Simpler - Apply it to everything we do Hungerness - Feel it, follow it - be relentless about our success

Revinate is an Equal Opportunity Employer (EOE)