Job Description

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 61 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.Job SummaryThe Industry Practice Lead is key driver in shaping NCS business in unchartered territories. Leveraging on his/her expertise in technology and unique knowledge in the industry, he/she is a trusted advisor and consultant to the clients. With close client engagement and interaction, he/she is responsible for leading the team to drive NCS sales, including account penetration, prospect qualification, supervision of sales activity, sales process planning, and closing all sales opportunities in the industry and/or sector that he/she is in. He/She is expected to build deep and trusted business relationships with the client to seed and grow future opportunities.Beyond managing his/her own Business Centre\xe2\x80\x99s sales, sold margin and revenue achievements, he/she also act as trusted client advisors to customise and sell NCS solutions and services according to the business needs of clients.Reporting to the Senior Partner, he/she will work within the I&C Client Service Unit, and across Lines of Businesses (LOBs), NEXT Services. He/she will work with the teams to define the solution offerings & value propositions to maximise NCS\xe2\x80\x99 win probability in each and every opportunity. This is achieved by him/her having a deep understanding of the business needs of the clients and developing sales pipelines.Key Responsibilities:

• Orchestrate externally and internally to create environment for successful delivery
• Assess high level conceptual design to ensure that what is sold can be delivered at the right margin
• Establish responsive business relationship with client including problem reporting and resolving highly complex service delivery issues when escalated
• Lead and manage the project delivery teams to ensure timely and quality delivery of services to the client in a cost-effective manner
• Identify, assess and resolve complex business problems/issues and propose alternative solutions
• Identify and manage issues and risks and act as an escalation point within the account
• Manage and monitor account level risk dollar and budget; control costs to ensure maximum achievement of revenue and margin
• Manage risk and impact of change requests and assist with service request of variation order negotiation
• Work closely with the Lines of Business on project capability gaps
• Manage sub-contractors and vendor contract escalated matters
• Act as the Solution Lead to ensure solution consistency and be the custodian of architecture

• Degree in Engineering, Computer Science or a related discipline

• PMP certification preferred
• 15 years or more experience in IT or ICT Consulting industry with 8 years or more experience focusing on account management in key client industry

• Delivered projects relating to the commercial and retail sector
• Process broad business acumen and deep industry knowledge, and to use this knowledge to develop/enhance client relationships
• Proven track record in assuming overall responsibility and managing multi-million dollars projects in key client industry
• Process \xe2\x80\x98hands-on\xe2\x80\x99 knowledge, vast exposure and wealth of experience within vendor and user environment, coupled with a driven and self-motivated personality
• Experience managing measured productivity-driven operations or teams
• Good communication skills
• Understand and ability to apply social style techniques to manage stakeholders
• Client focused with strong organizational and project management skills
• Ability to lead multiple teams

Singtel