Job Description

Main Objective:

Ensure smooth daily operations of stores and the effective execution of standardized procedures.

Scope of Responsibilities:

1.

Store Operations Process Management

o Conduct regular inspections of store workflows and supervise the implementation of Standard Operating Procedures (SOPs).


o Follow up on material management, inventory checks, and cashiering system compliance.


2.

Hygiene and Safety Management

o Develop and monitor daily hygiene checklists.


o Assist in inspections related to food safety, workplace safety, and equipment maintenance.


3.

Internal Data and Reporting

o Collect, organize, and consolidate daily, weekly, and monthly reports from stores.


4.

Internal Communication and Coordination

o Assist in handling daily work issues between store managers and staff.


o Support coordination and resolution of unexpected situations within stores.


5.

Training Support (Internal Processes)

o Responsible for basic pre-employment training for new staff (e.g., hygiene, cashiering, product standards).


6.

Store Duty Support

o Replace or assist with frontline operations when manpower is insufficient.

Job Requirements:

o Diploma or above in Business Administration, Hospitality Management, or related fields.


o At least 1-2 years of relevant experience in retail, F&B, or operations support.


o Strong organizational and coordination skills, with attention to detail.


o Familiar with SOP implementation, inventory management, and basic cashiering procedures.


o Knowledge of workplace safety and food safety regulations is preferred.


o Proficient in MS Office (Word, Excel, PowerPoint) and data reporting.


o Good communication skills and ability to work with different levels of staff.


o Able to handle pressure and respond to unexpected situations effectively.


o Willing to support store shifts when manpower is lacking.