Job Description

The ideal candidate is someone who has a client-centric mindset and is capable of analyzing customer behavior in a dynamic environment. Your primary focus will be to bridge the gap between merchants, key business stakeholders, and customers. You are expected to have strong interpersonal and communication skills to collaborate across departments in enhancing the effectiveness and efficiency of the business operations and sales strategies. Responsibilities:

• Responsible for onboarding merchant and providing support to existing merchant for POS and other software, hardware, network, and associated systems.
• Coordinate testing of End-to-End POS Data flow, and all online platforms
• Regularly evaluate and report our platform performance, sales and results to the Business and IT teams and identify opportunities to improve performance.
• Establish strong working relationships with key stakeholders in IT and sales/operations teams to bring efficiencies to ongoing enhancements and planned projects.
• Review business requirements and ensure IT solutions to meet the needs of the business.
• Ensure that policy, regulatory and control requirements are met through execution of standard transition checklists and procedures
• Participate in developing Business Capability Roadmap and assist in building a Technology Initiatives Portfolio.
• Proactively collaborate with stakeholders across IT/Business to identify potential issues and risks and work with relevant parties to resolve them.
• Communicate with Business and IT teams to align on the status of current projects and establish a roadmap for future tactical and strategic initiatives.

• Bachelor\xe2\x80\x99s degree in Business Management, Hospitality Managment, Finance, Economics or related fields.
• Master\'s degree in Business is a plus.
• Minimum three years of relevant work experience is required.
• Experienced in mobile banking is a plus.
• Exceptional analytical and problem-solving skills while capable of working under pressure.
• Exhibits strong communication, relationship management, and customer retention skills.
• A great team player who can work with internal and external partners with an immense amount of curiosity to learn from the best practices.
• Ability to manage time, smartly organize work priorities, and multi-task in an efficient and effective manner.
• Self-motivated and able to work independently with minimal supervision.
• Good computer literacy and proficient in Microsoft Word, Excel, PowerPoint, etc.