1.1.1. Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face, to ensure seamless support to daily ops; 1.1.2. Managing the issues or changes required, such as forgotten passwords, viruses or email issues; 1.1.3. Monitoring and maintaining the computer systems and networks within an organization; 1.1.4. Running diagnostic software to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; 1.1.5. Troubleshooting basic hardware issues; 1.1.6. Gathering important information from end-user (agents) and operation managers to identify non-routine problems and collaborate to IT department for resolution; 1.1.7. Responsible in preparing reports required by the IT department including equipment inventory and other diagnostic and audit reports. 1.1.8. Any other tasks which are related to level-one IT troubleshooting to ensure the smooth delivery of operations in cluster. 1.1.9. Other scope/tasks as assigned by authorized personnel of Agape. Job Type: Full-time Salary: $2,800.00 - $3,800.00 per month Schedule:
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