Imaging Laptops, desktops, servers, notebooks, and tablets.
Working with Desktop Engineers to maintain image libraries.
Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets.
Troubleshooting software issues with Laptops, desktops, servers, notebooks, and tablets.
Acting as an account admin for various software products.
Assist with Wireless account management.
Troubleshoot internal network issues.
Project work.
Internal audio-visual setup, tear down and troubleshooting.
Hardware inventory maintenance.
Corporate data center monitoring, and maintenance.
Virtual server troubleshooting, building, and maintenance.
Typical Deliverables:
Provide live phone support to internal user base.
Provide ticket system support to internal user base.
Provide email support to internal user base.
Troubleshoot, document, and solve basic hardware, software, and connectivity issues independently.
Read, and understand clear reference documentation to assist in troubleshooting issues.
Follow rigorous checklists for task oriented work, such as workstation setup, and account maintenance.
Work independently or with a team on project oriented work.
Provide high levels of customer service to internal clients.
Knowledge / Background Experience
Basic Windows OS experience including Microsoft and Apple operating systems.
Basic Networking knowledge.
Basic hardware knowledge including: laptops, desktops, servers, switches, and routers.
Basic knowledge of Active Directory
Microsoft Office experience (Office 365 is a plus)
Knowledge of cabling and termination standards and experience working with Cat 5, Cat 5e and Cat 6 fiber terminations.
Solid methodical troubleshooting skills.
Customer Service experience.
Requirements
At least a Nitec, Higher Nitec, Diploma, Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
Fresh diploma graduates, or anyone with relevant working experience
Able to work after office hours depending on support needs
Able to handle multiple tasks and priorities using effective organisational and time management skills.
A good team player who is able to work in a fast-paced environment.
We regret that only shortlisted candidates will be notified.
Key Details
Role: IT Helpdesk
Location: Singapore
Category: Engineering
Employment Type: Full-Time
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