It Helpdesk Support
Singapore, Singapore
Job Description
Job type:
Permanent
Emp type:
Full-time
Industry:
PE / VC
Location:
Singapore
Job published:
19 Apr 2023
Job ID:
35250
\xe3\x80\x90What will you be working on\xe3\x80\x91
- Provide IT support during major campaigns (e.g. Power Shutdown) or peak periods
- Prepare service reporting and helpdesk call records with ServiceNow
- Resolve enquiries or/and issues, ensuring proper follow-up & case closure
- Direct unresolved issues to the next level of support personnel.
- Determine the best solution based on the issues and details provided
- Provide on-site support for hardware and software
- Perform first-level & second-level technical support for the user\'s desktop and laptop over the phone or email.
- Perform periodic preventive and corrective maintenance, and updates to software/hardware (e.g. anti-virus software)
\xe3\x80\x90What they\'re looking for\xe3\x80\x91
- Possess NITEC/Diploma, preferably in IT or Computer related field
- Preferably at least 3 years of IT desktop support experience
- Possess knowledge of PC, desktop & laptop, primarily IT desktop support
- Teamwork spirit, processing strong communication and interpersonal skills
- Independent and fast learner
How to apply: How to apply:Please apply directly by clicking the "I\'M INTERESTED" button on the top right side, or kindly send your latest resume to amber.huang@jcconsulting.sg and quote the job title and ID in the email subject box.
Posted by Amber Huang (EA Personnel Reg ID: R22110834), EA License No. 17S8635
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Job Detail
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Job IdJD1314091
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned