It Helpdesk Support

Singapore, Singapore

Job Description










Job type:
Permanent


Emp type:
Full-time


Industry:
PE / VC


Location:
Singapore


Job published:
19 Apr 2023


Job ID:
35250

\xe3\x80\x90What will you be working on\xe3\x80\x91

  • Provide IT support during major campaigns (e.g. Power Shutdown) or peak periods
  • Prepare service reporting and helpdesk call records with ServiceNow
  • Resolve enquiries or/and issues, ensuring proper follow-up & case closure
  • Direct unresolved issues to the next level of support personnel.
  • Determine the best solution based on the issues and details provided
  • Provide on-site support for hardware and software
  • Perform first-level & second-level technical support for the user\'s desktop and laptop over the phone or email.
  • Perform periodic preventive and corrective maintenance, and updates to software/hardware (e.g. anti-virus software)
\xe2\x80\xa2 Deploy and set up hardware software, and network connectivity of endpoints. \xe2\x80\xa2 Perform diagnostic tests and document results & process to incident resolution \xe2\x80\xa2 Manage & document the inventory of hardware & software deployed \xe2\x80\xa2 Software & hardware troubleshooting, replacement and upgrade when needed.
\xe3\x80\x90What they\'re looking for\xe3\x80\x91
  • Possess NITEC/Diploma, preferably in IT or Computer related field
  • Preferably at least 3 years of IT desktop support experience
  • Possess knowledge of PC, desktop & laptop, primarily IT desktop support
  • Teamwork spirit, processing strong communication and interpersonal skills
  • Independent and fast learner

How to apply: How to apply:Please apply directly by clicking the "I\'M INTERESTED" button on the top right side, or kindly send your latest resume to amber.huang@jcconsulting.sg and quote the job title and ID in the email subject box.
Posted by Amber Huang (EA Personnel Reg ID: R22110834), EA License No. 17S8635

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Job Detail

  • Job Id
    JD1314091
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned