Job Description

& Requirements

Job Title- IT Operations Support

Contract Duration- 4 Years

Work Location- Chai Chee Road

Working Hours: 8:30 AM - 6:00 PM

Job Responsibilities

The Candidate will be responsible to ensure all the applications systems remain in good working order.

The Candidate is expected to take on support of new application systems when they become operational.

The Candidate will respond to production emergencies in a timely manner based on Client's service Level. This includes bringing up the server (in a crash) or system processes, fixing problems or finding workarounds.

The Candidate is expected to diligently perform routine checks and to escalate to the Project Manager should any anomaly be detected. The Candidate should show the initiative to alert and troubleshoot together with other system engineers, database administrator (DBA) and outsourced vendors.

The Candidate is expected to follow through every issue / problem to closure, and complete the necessary documentation as required by Client.

The Candidate will assist users and answer queries regarding the supported operational systems.

The Candidate is expected to interface with the helpdesk agents, end-users, integrated applications support teams and external vendors during application support and problem resolution.

The Candidate is expected to be on standby support on off-office-hours / weekends / public holidays when needed such as during scheduled maintenance, system crash or system upgrade exercise.

Besides application support, the Candidate is also expected to document changes/enhancements that arise from service requests. The Candidate will follow the Client's technical standards and update the necessary documentation.

The candidate shall report to the Project Manager in tracking and managing the project timelines and resources that he/she has been assigned to undertake.

Job Requirements

The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.

The Candidate shall have at least FOUR (4) years of working experience in the IT or Infocomm industry. The experience shall emphasize on operational support and maintenance activities.

The Candidate shall have a minimum of FOUR (4) years working experience in Singapore and proficiency in the maintenance of web applications. This includes expertise in both system administration and operational support aspects.

The Candidate shall have at least TWO (2) years of hands-on work experience in Relational Databases, such as Microsoft SQL Server.

The Candidate must possess experience in supporting government projects and applications. They shall be proficient in providing Level 1 and Level 2 support for applications, demonstrating the ability to perform the following activities:

Grants and reactivate access rights for user accounts via requests raised in a ticketing system.

Assist with system testing and verifications following infrastructure changes and system patches.

Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.

Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).

Perform maintenance tasks and documentation reports in periodic and/or unplanned manners (ad-hoc requests), as follows:

Generate reports for user access, application reviews, and other statistics purposes.

Perform User management and KPI management tasks.

Prepare production deployment for bug fixes and system enhancements.

Monitor schedule jobs / interfaces and follow up with remedy actions when necessary.

Conduct housekeeping of system logs and project documents when necessary.

Perform other operational and administrative tasks as assigned or required.

The Candidate is preferably to have hands-on work experience in Warehouse Management System or equivalent logistic systems.

The Candidate is preferably to have hands-on work experience in Procurement Management System or equivalent systems.

The Candidate is preferably to have hands-on work experience in RabbitMQ and Redis message-broker implementations, or other Message Broker technologies.

The Candidate is preferably to have at least TWO (2) years of working experience for Service Oriented Architecture (SOA), including web services integration using REST based web services.

Job Type: Full-time

Pay: $6,500.00 - $7,500.00 per month