Job Description

General job description: The IT Support is responsible for configuring, maintaining and maximizing hardware investments of ICD Office IT systems around the world. This includes services for ICD projects, IT support/troubleshooting for users in SEA region, and the creation of IS tools (hardware or software) that will help improve IS hardware work with greater efficiency. The IT Support adds value to the organization by providing a highly efficient, professional level of service and a proactive approach to solving problems for ICD’s associates and business units before they become common issues that hinder everyday business activities.

Main Objectives:

• Aid in the enforcement of policy for IT Systems in according with IS procedures.
• Create innovative tools and configurations (software or hardware) that maximize performance of ICD IT resources.
• Provide professional, highly efficient IT support for ICD’s colleagues and business units, and ensure IT systems in SEA region are working efficiently, safe, and stable.
• Continuing improvement of staff satisfaction.

Major responsibilities include:

• Manage and maintain IT Systems ICD Offices, including but not limited servers, PCs, switches, routers, copiers, PBX Systems, Access Control Systems, IT networks, soft ware related tools/issues, etc. ensure that our IT System is working stable, efficiently, and find ways to improve it.
• Provide high level of IT service to offices in SEA region. Ensure a steady, highly stable, efficient and resilient environment.。
• Troubleshoot LANs and data in ICD offices around the world, configure hardware and software to maximize current LAN performance, and create tools or procedures to improve said LANs. This includes the survivability of the network in event of natural disaster, malware attack or etc.
• Aid in the management of servers and configure them to maximize security, performance and stability. Provide technical support for PCs and LAN networks in all offices.
• Install, maintain and repair the local area network, PC's, mail systems and other office related equipment.
• Other IT support as needed by IS clients or the IS department.
• Provide IT support and service for IT issues in ICD projects.

Qualifications & Requirements:

• Minimum Diploma or above in Computer Science, Information Technology or equivalent
• Knowledge of Office 365 & NS application
• Able to communicate effectively with team member
• Able to escalate technical issue with IT team /vendor.
• Minimum 2-years hands on experience in similar position.

We regret to inform you that only shortlisted candidate will be contacted.