Job Description

Job Responsibility

• Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.

• Prioritize defects and plan for production release based on defect criticality or align with the quarterly release

• Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.

• Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.

• Follow up on defect closure and meet defect closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project/development team before enhancement release

• Verify and deploy programs and systems

• Troubleshoot, debug and upgrade existing software

• Recommend and execute improvements
  

• 4 or more years’ production support experience across multiple technologies/platform

• Strong troubleshooting and problem-solving skills

• Strong written, oral communication skills and ability to manage user/vendor/customer

• Ability to easily adapt to any technology/environment

• Strong working experience with Java, Spring Boot and API (Microservices)

• Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks

• Experience tuning Kafka components for varying traffic and performance requirements

• Ability to learn new languages and technologies

• Excellent communication skills

• Resourcefulness and troubleshooting aptitude

• Attention to detail
  

• Degree in Computer Science or related discipline