Job Description

:

• This position is for Office of Human Resources & Faculty Administration (HRFA).

• HR & Finance Management System (HRFS) Implementation

• Work in collaboration with HRFS Programme team, HR, L&OD (Learning and Organisational Development), IT and business units to plan, manage, coordinate and implement new HRFS platform/system. Primary emphasis to be placed on the successful implementation and adoption of L&OD functional modules.
• Identify and translate business needs into requirements for policy, workflow and process improvement, enhancements, and new practices to support new HRFS platform.
• Collaborate with cross-functional teams in HR and IT to develop, maintain and improve policies, processes and workflows, including supporting the systems implementation of inter-dependent HR modules (e.g. in compensation, benefits, leave, etc.).
• Identify and resolve gaps and issues related to integration with HRFS system and ensure user experience is enhanced.
• Work in collaboration with Head and L&OD team to ensure optimization of implementation timelines, resources and workload to meet HRFS project timelines and deliverables.
• With support from HR and L&OD colleagues, lead, design, and coordinate the change management, training and onboarding of L&OD modules in HRFS.
• Develop, maintain and contribute to the reporting of relevant metrics to keep track of HRFS implementation progress and the successes.

• Learning & Development

• Design, implement, and manage the University\'s corporate learning curricula, elearning, webinars, materials, and programmes; source, commission and coordinate with external trainers and vendors as needed.
• With support from HR Technology and Operations teams, lead on the development, implementation and maintenance of learning management systems, including elearning and mentoring platforms.
• Ensure that learning content and materials (e-learning courses, videos, toolkits, documents) are kept updated, uploaded and organized within the LMS.
• Plan, develop and deliver marketing and communication strategies, materials/info toolkits, to promote engagement with learning and development programmes and activities, and optimize use of new learning module in HRFS.
• Manage the L&D budget for assigned L&D initiatives and programmes effectively, including cost analysis and internal/external vendor negotiations.
• Monitor and assess the impact and effectiveness of learning and organizational development initiatives, programmes and resources.
• Identify, track, collate and analyse learning feedback and metrics to prepare reports, analytics and insights to inform Senior Management decisions and planning in workforce capabilities and for continuous improvements.

• Performance Management & Talent Management

• In collaboration with L&OD colleagues, review, design, enhance and implement performance management and talent management and succession planning framework systems, policies, processes, and procedures.
• Plan, improve, and manage the University\'s annual performance management exercises, including the data collection, collation, analysis and proper handling in preparation for organisational performance management reviews and talent identification.
• Contribute to the successful implementation and delivery of related performance and talent management, and succession planning modules in HRFS, including related automation, workflow process design and enhancements.
• Design, planning and facilitation of training for successful deployment of HRFS PM and talent modules, and adoption of new processes and systems by end-users.

• Operations Efficiency & Management

• Work with Head and L&OD colleagues to digitise and streamline admin and ops processes and workflows to achieve efficiency and facilitate integration with new HRFS system and platform.
• Provides administrative and operational support for assigned L&OD programme and events, projects and/or initiatives, including provision of data for management reporting and decisions.

• Other duties within the scope and purpose of the job, as needed by management or department.

Qualifications:

• Degree qualified, preferably in HR, Psychology or Education; minimum of 8 years of relevant professional experience in HR.
• Strong project management skills to successfully lead deployment of new HRFS systems, modules and new or enhanced workflow processes.
• Ability to design, develop and execute learning, OD and change initiatives, programmes, projects and events.
• Ability to plan, organise, coordinate, multi-task and prioritise under pressure with minimal supervision.
• Competence in the use of standard Microsoft Office Suite applications and productivity tools, particularly process mapping tools, Excel, Word and PowerPoint.
• Strong statistical, numeracy and data skills to gather, analyse and present quantitative and qualitative data to drive actions.
• Conversant in web-learning technologies, and virtual collaboration tools (e.g. Sharepoint, MS Teams, etc), and Microsoft Office Applications.
• Familiarity with learning management platforms to administer, track, and evaluate training programmes, and competent in using training software, e-learning platforms, and multimedia tools for creating engaging training materials.
• Excellent ability to identify and diagnose issues/problems, generate ideas and implement solutions to achieve results.
• Process-oriented and solutions-focused to identify opportunities and functional solutions to achieve process improvement, efficiency and productivity.
• Strong interpersonal, communications and collaboration skills to influence and sustain relationships at all levels of the organization to achieve results
• Experience and/or certifications in the following areas would be advantageous:

• Training, facilitation, and courseware/curriculum development.
• Experience in conducting and analysing organisational audits and assessments [HR-related], learning needs analysis, and competency/skills gap analysis, etc.
• Experience in implementation of new HCM platforms and software, and related change management.

Other Information:#LI-ST1Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.About Us:Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The \'family-like\' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Singapore Management University