Assist with the pre-opening of new hostel, including which includes the taking over of the premises, setting up the property and relevant operation systems, necessary purchases for the hostel operations etc.
Handling day-to-day front counter services which includes manning the hotline, general mailbox, walk-in customers etc.
Administer the room bookings, i.e. mass check-ins / outs for students, conference delegates as well as the appointed residential staff (Masters, Resident Fellows) etc.
Work with vendor and colleagues to fine tune the implementation of mobile key solution for the hostel rooms.
Manage the booking procedures of the common facilities in the student hostel and ensuring these facilities are continually upkept and prepared for the NUS community all times.
Pro-active engagement with residents and colleagues of Residential Life (RL) office at all time, to ensure their feedback and requests are attended on timely manner.
Qualifications
Diploma in hospitality management with minimum 5 years of experience in frontline customer service
Technology-savvy
Proficient in MS Office
Excellent communication and interpersonal skills
Presentable and well groomed
Positive attitude, with excellent team work
More InformationLocation: Kent Ridge CampusOrganization: University Campus InfrastructureDepartment : Campus LifeEmployee Referral Eligible: YesJob requisition ID : 25601