Management Support Officer Customer Service [ite Headquarters]
Singapore, Singapore
Job Description
[What the role is]
The Management Support Officer (MSO) is responsible for providing administrative/clerical support to his/her Department, including customer service. [What you will be working on] Depending on the duties assigned, the MSO would be responsible for the following processes:
- Perform daily operations at counter and/or call centre, including administrative processes such as collecting payments.
- Provide good customer service to external and internal customers at counter and/or call centre and meeting the service standards.
- Operate effectively computerised systems like Customer Relationship Management (CRM) System, Queue Management System (QMS), iStudent and Unified Point of Sales (UPOS) payment terminals like NETS and credit card.
- Schedule and organise meetings/interviews, including preparing and despatching meeting agenda and folders, and arrangement of the meeting rooms when assigned.
- Carry out new, ad hoc and covering duties as assigned.
- Familiar with common internet browsers (e.g. Chrome, Edge) and Microsoft Office (especially Word and Excel).
- Fluent in English
- IT Savvy
- Good written and/or verbal communication skills
- Good team player
- Good to have:
- > Understand, familiar or fluent in another local language (e.g. Mandarin, Malay, Tamil)
- > Prior experience in customer service or similar environment
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Job Detail
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Job IdJD1310781
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned